Something Odd With cPanel May 14, 2008
Posted by ismywebsite in downtime.Tags: address, script, smokyhosts, email, download, world, ip, cpanel, whm, nodes, accounts, scripts, advertising, delete, everyone, difficulties, opendns, rebuild, fix, requests, inactivity, broadcast, control, panel, tasks, repair, notification, Advisors, client, e-books, credits, purchase
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I just want to let everyone know that I am aware of some difficulties you may face accessing the cPanel and have informed SmokyHosts of the trouble. As far as I know the main site is working for most of the world now, and if it doesn’t work for you, get OpenDNS - http://www.opendns.com/
I realize that there are also a lot of other troubles with certain accounts working. Once I can rebuild my script to test, I can figure out which ones are experiencing trouble, and rectify them. The IP address is different, and many of the old scripts I was using are not built with multiple nodes in mind, so until they are modified I’m stuck with the primitive and laggy WHM interface. (Does it really have to load a list of all 1000 accounts just so I can modify ONE?)
So, we have:
- Accounts not working
- Scripts to fix this in need of modification
- Deletion requests piling up without any page to handle them
- Hundreds uninformed the site is back online
- No easy way to make account modifications
- Major inactivity at all levels
- cPanel on IsMyWebsite.com not working at all
- No explanation of current troubles
- New accounts piling up
- Nothing to spend credits on except advertising
- Little motivation to place proper advertising
- But other than this, everything is FINE!
So, as far as a plan for fixing this.
- Broadcast a PM to explain all damages. Reconstruct the control panel and create all functionality necessary to handle future tasks. (4 days)
- Use created scripts to assess and repair the situation universally. Email notification to all Advisors to announce this, which they should pass on to their clients. (4 days)
- Upgrade the interface to include a delete account page. Recreate the script to provide a solution to just about all client-related problems, and improve relations through email. (4 days)
- Upload e-books and other sales items onto reliable password-protected storage facility. Each will have a different password, and that is how items can be downloaded by purchasers. (4 days)
Any suggestions or further questions about this plan?
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