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DDOS Attacks (Not Aimed At Us) July 16, 2009

Posted by ismywebsite in general.
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Good morning everyone,

Yesterday night I received the following:

This morning, we received extortion threats against VectorLevel LLC involving DDoS attacks to cripple client servers. This individual has been involved in several large and successful high-profile attacks on large hosting companies recently and we are working very closely with these companies to form a case against him with the FBI.

To prevent these attacks from bringing down our client servers and websites, we are absolutely forced to move your account on berkeley.vectorlevel.com to a new datacenter with appropriate DDoS protection. We are working in a very tight timeframe and will be moving accounts within an hour or two. In the event that you are unable to access our website for updates, please visit our twitter feed @ www.twitter.com/vectorlevel for immediate updates.

We understand this is a major inconvenience but it is not one we could have forseen. We’re doing our absolute best to keep all customer websites up and running and will continually update you with more information as we receive it.

Thank you for your cooperation through these difficult times.

VectorLevel is the company which manages the server our main website is hosted on. There network is currently undergoing a DDOS attack, which means the site may be inaccessible during this period.

Our servers are currently under a heavy DDoS attack and connectivity to your website(s) may be sporadic. We are working our hardest to bring our servers back online and appreciate your patience. Please check our Twitter feed @ www.twitter.com/vectorlevel for more updates.

I am temporarily setting the main site to redirect to the blog in order that we will not lose visitors and directory listings. Hosting will resume as normal once this situation has resolved. Connectivity to your websites should not be affected during this period.

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Comments»

1. pvcsnathan - July 16, 2009

“We understand this is a major inconvenience but it is not one we could have forseen.”
Bullshit…

“VectorLevel is the company which manages the server our main website is hosted on. There network is currently undergoing a DNS attack, which means the site may be inaccessible during this period.”
I think you mean DDOS attack.

**cough** time to move away from this company **cough**

I have yet to find any other sites down in your IP range, so it appears to be just you.

2. Sumeet Singh Kalsey - July 16, 2009

“Connectivity to your websites should not be affected during this period.”

How much time it will take to clear this problem.

3. ismywebsite - July 16, 2009

My best understanding at this point is that the DDOS attack is over, but they have yet to inform me of what my new IP address will be.

Should be fixed by tonight, and for those of you who question why the main support email is Gmail and the main website is hosted separately this situation is the answer.

I have not experienced any troubles with this company in the past.

Sohmi Sora - July 16, 2009

Contact them on twitter it seems they give you a domain IP for the time being.

“@benwallis You’ll need to update your DNS to 174.37.58.194. Thanks.”

see!

4. Sumeet Singh Kalsey - July 16, 2009

“that the DDOS attack is over”

If you had inform us and Should be fixed tonight”

Thats a great news I will check the site tommorrow. Till then bye and Good Night

5. Sohmi Sora - July 16, 2009

i hope it is,

I’ve been axiouse ot fix my site

6. LRFLEW - July 16, 2009

during this time, can I temporarily remove the ads, as they are slowing down my site, and don’t show anything?

7. Bass5098 - July 16, 2009

“I am temporarily setting the main site to redirect to the blog in order that we will not lose visitors and directory listings.”

Then why have I not been able to connect to the main website at all today? In the morning (U.S. EST), I went on an it wouldnt connect. It still will not even connect to the website or redirect to here. I will check the website tommarrow to see if it is back, until then, I can not connect to eh cPanel because I could not change the password and never wrote it down.

8. pvcsnathan - July 16, 2009

“and for those of you who question why the main support email is Gmail and the main website is hosted separately this situation is the answer.”

I beg to differ. Since the DNS is hosted elsewhere, any email (if you were using google apps for instance) would still be working fine right now.

You should definitely have a fall-back plan in case something like this happens again. It would only take a few minutes to move the site to another more reliable server and bring everything back up.

It would also be good to have a “status” page somewhere that people could check. status.ismywebsite.com should work nicely. This would need to be heavily promoted and kept up to date to work well, however.

Don’t forget to demand credits for the downtime. 😉

9. KyleG - July 16, 2009

Guy’s… Come on…. they Just had a major attack on they’re servers and you are already complaining? Just be happy that he is actually gunna do something about this mess. Thanks GO ISMYWEBSITE TEAM!!! **WOOT!!***

10. Sohmi Sora - July 16, 2009

I did!

11. ismywebsite - July 17, 2009

Hi Everyone,

Sorry for the confusion and chaos and glad to have all of you still with me. DNS takes up to 48 hours to update, which is why some of you could not see the redirect I created, and also why the plan you suggested to move things quickly to another location wouldn’t work Nathan. That’s in fact exactly what VectorLevel did.

As for your suggestion of status.ismywebsite.com, excellent idea. It has now been implemented and will direct visitors to a great status page that explains all the major problems and will almost always be online for visitors to check if they have any questions. I’ll be sure to keep that page up-to-date as you suggested.

Also, thanks to Sohmi for pointing out the Twitter post. I in fact already saw this this morning, which was part of why I suspected there was a new location, and took the opportunity to set up wwww.ismywebsite.com to point to the IP address mentioned. That’s with an extra w. If the main site is not working, this one might work for you.

To update DNS faster, you can get the free service Open DNS set up http://opendns.com/. The DNS update that comes with this service is faster than most ISPs. I highly recommend it.

Everyone is allowed to take the next 48 hours ad-free while we sort this out, provided that ads are placed again after this period. (That’s July 19th you will need to place ads again.)

We’re all set for a clean resolution in the next 48 hours. This situation certainly could have been a lot worse.

pvcsnathan - July 17, 2009

By no means does DNS take 48 hours to update in a properly configured environment. Your redirect only serves to complicate things and causes it to take longer to update. Perhaps you should set the expiry time to something shorter so updates will process faster. I have it set to an hour for my domains and that works great. Some ISPs ignore this, but there’s not much you can do about that.

I have spotted your problem here: “but they have yet to inform me of what my new IP address will be.” An email informing you of these changes should have been dispatched immediately. If they moved things quickly as you claim, everything would have been working yesterday.

Sohmi Sora - July 17, 2009

Dude he’s admin.
You can’t go against him! >:C

pvcsnathan - July 17, 2009

“Sohmi Sora – July 17, 2009
Dude he’s admin.
You can’t go against him! >:C”

Let me make sure I am fully understanding you. Apparently I’m not allowed to point out obviously false statements and make helpful suggestions?

upFront Entertainment - July 19, 2009

yeah, but you can’t critisize what the admin has to say, as what you are saying will only affect the service a little. An email ‘should have’ come but apparantly it has not come yet. They are currently having a DDoS attack. There’s not much they can do.

Unless you have had dealings with this host in the past, you do not know exactly when the emails come. Anyway, the website is working now. 🙂

12. Bass5098 - July 17, 2009

“It has now been implemented and will direct visitors to a great status page that explains all the major problems and will almost always be online for visitors to check if they have any questions. I’ll be sure to keep that page up-to-date as you suggested.”

As long as you keep the blog up to date, that “status” page will never die.

“Sorry for the confusion and chaos and glad to have all of you still with me. DNS takes up to 48 hours to update, which is why some of you could not see the redirect I created”

I could after I posted the comment, but that was because you set it for “www” only. If you didnt have the www, the images wont show up, or the whole website wont show up. I would reccommend wither removing the redirect or having it run for non-www also.

“Everyone is allowed to take the next 48 hours ad-free while we sort this out, provided that ads are placed again after this period. (That’s July 19th you will need to place ads again.)”

And what if you cant get into your cPanel / FTP because you cant remember / don’t know the password and can’t access ismywebsite to log in?

Also, the forum is missing some files so it is currently offline. Other than that, I will probably be sticking with IsMyWebsite for hosting as I am sure it will recover quickly.

13. Sohmi Sora - July 17, 2009

Your welcome dude and thanks! I was axiouse to figure out this things.
Also the site is working with wwww.ismywebsite.com

CLICK ON MY NAME TO VISIT or enter it on your browser guys 😀

14. Sohmi Sora - July 17, 2009

Hye guys,

be aware some of the messages might be resent to you because of the moving.

15. Sohmi Sora - July 17, 2009

Once you guys enter wwww.ismywebsite.com you an actually go back to the main site. http://www.ismywebsite.com Just make sure to save your FTP info so you can update later

16. webby - July 17, 2009

my website still does not work…it says page load error…
is this because of this attack thingy?
it has not been working for a day now.
http://www.upfrontentertainment.ismywebsite.com

please, because i probably lost about a few hundred visitors as i was running an advertising campaign in london on the same day as my site stopped working. i do not want to lose any more…

hope this problem gets fixed soon!

17. Andrew(Bigbucks) - July 18, 2009

Dont you have anything else to do nathan?

18. Work from home - September 7, 2009

Cool site, love the info.


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