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Conference November 13th November 4, 2010

Posted by ismywebsite in general.
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I was cleaning up my Desktop and came across these goals we came up with one meeting back in August. I just wanted to reinforce the tremendous value of shared goals and a common picture. I know many organizations that have thought they were all headed in one direction, only to find out one day, the place they thought their teammates were headed, and the place they were actually headed, were two very different places. Really strong organizations can usually make it through that kind of turmoil, but at the very least it is a situation we want to avoid at all costs. So I fish this out again to remind everyone of the common goals we all share here:

1) Improve the world. Make a difference.

2) Be different. Change the face of web hosting.

3) Uncomplicate hosting. Provide fast, immediate help.

4) Keep all clients happy.

5) Keep a consistent service.

6) Answer all questions.

7) Provide the highest quality standard.

8) Be flexible enough to help any client.

9) All revenue will be reinvested.

10) Expand our outreach.

This is why conferences and the like are so very valuable to any group of people. They allow for issues to be solved, and everyone to be heard. One thing I got a lot at the last conference, was the question – “Why are there clients at this staff meeting?” Granted, I didn’t explain beforehand and I should have, though it struck me as quite exclusive and not an attitude of the team builders I know I worked with. So let me be perfectly clear. It’s probably more important we get clients at the conference than staff. Our team (for the most part) knows what they’re doing and know each other. But they don’t know all of you clients, and they don’t know the issues you face as clients. And those are what we need to fix more than anything.

Here is the list of items we discussed. The first 10 are from the last conference, along with some decisions we made. The rest, are issues we are discussing on the 13th:

1) Stefan Chiriac – Ways to keep our current clients.

1.  no wasting meeting
2.  make clients feel welcome at meetings
3.  organized meetings
4.  better support (usefullness and response time)
5.  Keep them interested by doing new things for Ismywebsite
6.  Feedback form, make it easy to find.
7.  Surveys and similar
8.  more and better tutorials.
9.  Success need more members
10. contests (best site, etc…)
11. IRC, not custom build
12. ticket system

2) Stefan Chiriac/Tamas Fenyszarusi – Ways to attract new clients. Marketing.

– 1.  demo account (video?)
– * 2.  alternative to invite system (ticket system?)
– * 3.  each staff gets to know new clients
– 4.  build connections
– * 5.  IsMyChat
6.  interactive video or normal video or intro video
7.  Advertising

3) Imtiaz Rahman – Improving speed on support issues. Possibly getting a ticket system.

1.  get a ticket system
a. must login
b. like, but not WHMCS
c. MAKE OWN
2.  upgrade using ticket system
3.  new ideas via ticket system
4.  tool for viewing space left on node
– 5.  fix public server status page

4) John Stimac/Nick Liu – Login session cookies.

“I guess there is nothing to talk about… Dev must to fix it”

5) Stefan Chiriac – “C***py” servers. How we can improve.

1.  clean up servers (monthly?)
2.  remove bad nodes.
3.  more abuse staff

6) Tamas Fenyszaruzi – Informing clients where to go for help.

1.  welcoming@ismywebsite.com
2.  information center
a. links to common areas
b. link to ticket system

7) Imtiaz Rahman/John Stimac/Austin Mushu – A better tool request process. Departments not having tools they require, or requesting too many tools too quickly.

1.  prioritize
2.  todo list

8) Tamas Fenyszaruzi – Process for changing key passwords.

1.  email everyone relavent
2.  department heads change pass

9) Imtiaz Rahman – All staff not having forum accounts.

1.  All staff should have a STAFF FORUM ACCCOUNT
2.  Gatz is writing an email to Matt.

10) John Stimac – IMW chat hackability.

1.  Bass is fixing

11) Stefan Chiriac – Ways to hire/fire [staff] members without asking an admin.

12) Nick Liu – What’s his role?

13) Stefan Chiriac/Imtiaz Rahman – Open forum registration. “I think either CobraStrike needs to release that thing that makes all IMW Clients a forum account automatically or he just needs to open forum registration”.

14) Stefan Chiriac/Imtiaz Rahman – Inactive clients. “You’re gonna send that e-mail I wanted or not?”

15) Matheus Pratta – Empty sites. There is tons of on IMW. Like, If you are not active for 1 year, your websites and account will be terminated?

16) Imtiaz Rahman – Sometimes we accept sites, their cpanel works but not the TEMP url. Other acceptance bugs.

17) Imtiaz Rahman – Server status page says MySQL is offline always. “Maybe there can be a work around for that?”

18) Nick Liu – “Abuse Tools Suite: Viewer Bob”

19) Imtiaz Rahman – The Advertising System needs to be “modified” to 1 view per per day per ip.

20) Imtiaz Rahman/Brice Corley – Maybe a Staff only TODO list.? So we can keep track of whats going on? Originally the /todo was supposed to be staff only.

21) Imtiaz Rahman/Brice Corley – Proposal to get rid of all inactive Advisors.

22) Brendan McNiff – Setting up logs of staff action.

23) Stefan Chiriac – So in the end Davesh is a support member or is fired?

24) Brayden Peacock – Some advertisement codes don’t work…

25) Austhin Mushu – More clarification on department duties.

26) Chiriac Stefan – Role as administrative assistant and finding a replacement Head of Welcoming.

27) Jay Chesla – Wants to revisit “switching from resellers to a colocated server”

28) A system for backups of the main site.

If you have any to add, then just let us know. The conference is November 13th, and starts 10:30 AM GMT – 6. If you want to attend, then add me (azoundria) to your Skype and I’ll make sure you get invited when it runs. If you don’t have a Skype client, you can download it from http://www.skype.com/. Skype is very awesome and free and cross-platform. (Works on Windows and Mac and Linux.)

If you do decide to come out which I hope you do, here’s the few rules we have (since this is a professional conference):

1) Represent yourself well. Proper spelling and grammar is a must.

2) Stay on topic. If you have to leave, do so quietly. If you arrive late or come back, also do so quietly. If you tell people you are leaving, because we’re a really nice crowd, we feel compelled to say goodbye, and this interrupts the proceedings. We have a lot of issues to get through.

3) Keep positive. If you disagree, state it in a question, not a statement. For example, instead of ‘your idea sucks’, ‘Can you think of any problems with your idea?’. And likewise if others disagree with your idea, do your best to listen to them and accept what they have to say. Should be common sense.

So that’s about it. Any questions – comment. See you all there.

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