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Node 7 Mystery December 31, 2010

Posted by ismywebsite in general.

So it would appear that all accounts on Node 7 have disappeared. The exact cause is unknown at this time, however it appears unlikely that someone with access to the WHM would maliciously perform this action, to only Node 7. No other servers are affected. Passwords are changed often, on average once a week, and consist of letters in both cases, numbers, and 5 possible symbols. This is a total of 67 characters, with 164,890,958,756,244,164,895,763,202,881 possible combinations. It is difficult to comprehend this number. At one billionth of a second to test a password, with a network of 1 billion computers, it would still take 5,228 years to test all combinations. It is therefore virtually impossible for someone to crack the password through brute force.

This situation is expected to be resolved quickly as RevoGate keeps “Daily Backups”. Therefore it’s only a matter of restoring all the data from the most recent backup, after we investigate the cPanel logs. I will keep everyone posted with the latest developments. I take comfort in the fact you all also are keeping your own up-to-date backups, which means even if this fails we can easily get you all set back up again with your accounts. It’s never a matter of if data will be lost, but when. Thanks again for your patience and understanding during this difficult time.



1. Duncan70 - December 31, 2010

Hey Guys,

Thanks for the info. I was ready to delete my site there and re-apply. Or maybe I might have annoyed you guys and I got suspended. Nobody could view my site so naturally I freaked out a bit. But that’s all cleared up now :))


2. akya - January 1, 2011

I just hope everything gets back to normal soon.. These dumbass hackers need to be kicked hard.. I have 2 websites, one on node 1 which isn’t that imp and the other one at node 7 which is imp. I hope the data restoration works without adding any more burden on staff. Please keep us posted.. Data getting stolen is much more worse than data lost.. so I am crossing my fingers and hoping for best..

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