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Beware of Lemons July 6, 2008

Posted by ismywebsite in conflict, downtime, insane, tutorial, uptime.
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Apparently, there’s a limonite, which Dictionary.com so effectively explains as “an amorphous hydrated ferric oxide, varying in color from dark brown to yellow, used as an ore of iron.”

But no sign of lemonite, and much the same with Lemonite Hosting, a company which 2 days ago has suspended all our accounts with them. Fortunately, the majority of these accounts were empty, having been previously moved off of Node 8. However, it is estimated that as many as 50 webmasters could have been locked out of their data by this move. Good thing for Pvcsnathan’s tutorial on backing up your files.

We were never notified of the suspension or the reason behind it, and received no response to our message to their support center. At this time, accounts are being moved to Node 14. Node 14 is managed by the company ‘My Kind of Host’, which so far has lived up to their “commitment to … customer satisfaction [which] is unparalleled in the industry”. They have been very helpful in answering our support messages and we were set up with them in record time.

We are looking forward to a stable future with MKOH “in one of the best connected data centers in the world”.

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What’s New At Crissic Solutions? July 3, 2008

Posted by ismywebsite in conflict, downtime, features, uptime.
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Several hours yesterday were spent in heated discussions regarding our future with them. A short 2 weeks ago, there were discussions regarding the Crissic banner design competition, as well as a reduction of $2/mo off our hosting cost to show up as a donation on our donation wall. However, three days ago, the following email came in:

“I am sorry to say that we can no longer support the bulk accounts that you have placed on our server. The amount of accounts you have placed on the server is causing the shared server much stress, causing FTP, HTTPD, and other services to fail on a regular basis. Last night we had downtime in excess of 25 minutes due to these issues.”

110 accounts were terminated immediately. (These had been already moved to other nodes.) On top of this, it was requested that we move 150 further accounts off the server to bring the level to “keep it around 650-700 accounts TOPS”. We selected approximately 350 accounts that would be moved to Node 10, lowering the number of accounts to 505. This is the official statement released by Skylar from Crissic:

“We had to pull out due to the amount of strain the amount of accounts had been placing on the server. For IsMyWebsite to run correctly, they need a medium-sized cluster of dedicated servers. The reasoning behind the time constraint on asking clients to move their data in one week is because the issues that are being caused are too large. FTP and HTTPD are constantly failing, causing outages for hundreds more paying clients with Crissic Solutions. For the sake of our paying clients, holding [the] additional clients that are free clients with IsMyWebsite is not worth [what] Matt is currently paying us. We have [also] received a few isolated cases from the free clients that include warez forums, spam email, and a few other items. The never-ending risk of a free client potentially rooting into the server, or another hacking incident that happened a short few months ago with IsMyWebsite is too large to risk for our paying clients. We wish the best of luck to all at IsMyWebsite, and hope that your future endeavors are successful.”

Skylar MacMinn, Crissic Solutions, LLC

Despite additional attempts at a settlement, the final verdict was reached.

“You have until the morning of the 8th of July to move all data off. Regardless if you are transferred off or not, all remaining accounts will be deleted.”

Skylar has stated that all data currently on the VPS may remain, and we are looking into the potential purchase of a dedicated server with them. As Mike puts it, “I am pro-Crissic is because the servers are fast and reliable and we are getting a good deal”.

The new server wont be here for another 1-2 weeks. Skylar has promised your data will be safe for this time.

Node 7 Suspension June 18, 2008

Posted by ismywebsite in conflict, downtime, insane.
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It’s a mess involving 703 of our websites, all of who are hosted on the seventh node. The company behind the node, Iwhic, which originally promised us they would allow free hosting, has reconsidered. Our access to manage the accounts hosted there has effectively been removed, with the suspension of our account.

They have now given us 2 weeks to move all data over to another node. On a positive note, this means all of our node domains will now be more consistent. There is sufficient storage on nodes 10 and 11 to fit all of these accounts with still extra room.

Stuck With Unlimited On DeiseHost June 5, 2008

Posted by ismywebsite in conflict, features.
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I’d like to apologize on behalf of DeiseHost’s strict ‘no overselling’ policy. As you will see here, hosting with Overselling Enabled was not only initially requested, but at the top of our list. Dan from DeiseHost has replied offering their services.

http://freewebspace.net/forums/showthread.php?t=2208334

Unfortunately I received a recent email. (Delayed I may add.)

I am sorry but we do not allow Overselling.

Regards,
Dan

Now we’re stuck with unlimited hosting (the default) for all our clients and there’s no way to change that since no matter what move we take, we’ve still exceeded our allotment by infinity. Here’s a follow-up:

May i firstly like to quote what dan actually said to you in this post.

“Hello,

DeiseHost.Com can offer you the following:

5 GB Disc Space
50 GB Data Transfer
cPanel/WHM 11
Fantastico De Luxe
Unlimited Features
Host Unlimited Accounts
24/7 Dedicated and Friendly Support

Monthly Price: $8.99”

no where in that did Dan offer you overselling. Therefore you chose to select this offer on the basis of what Dan offered you here.

Kind Regards,
Neil Hickman.

Speaking of which, no other company does mention that they offer overselling or even PHP URL access. Isn’t it odd how all the others just had these features or else checked my requirements before replying. But, I guess, you are right. No where did you actually say you offered overselling.

The Node 4 No Overselling curse lives on. It will be interesting to see how this plays out.

Leave Antony Alone Please June 4, 2008

Posted by ismywebsite in conflict, general.
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3 comments

For those not in the loop, a number of months ago Antony was behind a false promise of 5 high-end dedicated servers which would, in effect, solve all our hardware-related problems. This promise continued, shifting the focus of 2 months of valuable time that could have been used to find a different solution that was at least decent to meet our needs.

The ploy was expertly executed, with ongoing relentless stories of the struggle to configure and set up the servers. I was even sent links to a WHM panel on 3 occasions, and initally shown a website which proved to be his (on a fast-loading server, I might add). A part of me was skeptical, another hoped for the best, and yet another was looking at all the evidence presented in his story. Still, I vowed not to let this slip until I knew it was true. As time went on however, and the server problems worsened, I had to give hope to my clients. I invited Antony to announce the server at one of our meetings.

Works at ESET… I wish!

One day he staged to be an older brother and informed me that his younger brother Antony was very good at coming up with creative stories such as this one. When I found a few holes in this new story, he came forth with what I believe may be the final truth. He had, in the beginning a dream to find these servers and offer them to us. He thought he could, but they were too expensive to afford in the end. He kept up the story hoping against hope he could finish it with a happy ending. But he couldn’t.

Most recently, I have just been informed there were attacks taking place against his server and verbal attacks through MSN. I would just like to request that these stop, since I don’t consider him an enemy nor advocate retaliation of this kind. Thanks everyone.

He keeps asking repeatedly how he can fix this, but there really isn’t much. He did offer us free SSL certificates a while ago, which I might consider. If you can think of anything better he can do, do let me know.