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Hosting Status Update February 28, 2009

Posted by ismywebsite in general.
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5 comments

I have received recent word from Felweb:

The password core has been restored so you can now access your accounts. If you changed the password just try with both password and one of them will work. This applies also for emails, ftp accounts and databases.

So, at this time, your cPanel and FTP account access should be fully functional. Remember to connect to the new IP address, 69.162.119.146, if you are connecting via IP. As your subdomain is not working yet, you will need to use this. For cPanel:

http://69.162.119.146:2082/

For FTP, enter 69.162.119.146 as your hostname. Check to make sure your files are restored correctly on the server, and let me know if there are any problems.

If you have a domain, your website should be fully functional at this time.

Unfortunately, those with subdomains have a small wait. This is nothing to do with Felweb. It’s related to the way our DNS is set up. The current system does not allow changes to existing ‘zones’, meaning we can’t change the subdomains to point to the new server. For the past month, I’ve been working on a new system, which should come online within the next hour or so. (I spent 8 hours on it yesterday alone. DNS is such a pain…)

Your websites, however, will take up to 2 days to be fully visible through propagation, just as they would if you were to change where an individual domain pointed. If you want to view your website ASAP, I recommend setting up Open DNS, which is free. Basically, it tells your computer where to find the server, instead of waiting for your ISP to update their records.

After this period, your DNS will respond more reliably than before, meaning your website will be visible to more people, more often. I know many users have reported troubles in this area. In addition, you will have control over your own subdomains. This has been tested to fully work. See for yourself our test page:

http://myg8.ismyhost.com/

While writing this post, I have just received a successful run of my DNS updating script, so we should be online again very very soon.

$190 Donation (Not Kidding) June 7, 2008

Posted by ismywebsite in features, insane, volunteer.
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9 comments

I didn’t actually believe this would go through. (In fact, I was recently promised another $100 donation that has yet to be paid.) But here it is, actually sitting in my PayPal balance. $190.

It started yesterday with a tiny comment on the blog:

Hmm… Tell me, what is the average cost of your nodes?

Depending on the price, I may be willing to donate enough for 1 year on 1 node, in exchange for waiving of ad requirements for my 1 site, provided that the money goes to a new node to help grow. Contact me on my email to discuss, please.

Bryan Bartlett, username Valareos, issued the following statement about why he donated:

The true value of any company, of any service, is not how they react when everything is running at 100% efficiency, but when a problem arises that shakes the very foundation of that company or service. What IsMyWebsite has went through these last few months could have been the end of the community entirely.

I joined IsMyWebsite just a few days before the great crash. In fact, I was in the queue to have my website accepted. My entire purpose was finding a free hosting service that supported SQL databases so I could develop my scripts in a test environment before going live on my paid hosting account. I was also going to use this service as a backup for all my files.

When the site suddenly stopped responding for days, I assumed that they just folded up, and vanished off the face of the earth. I continued to look for a different service, every so often checking back to see if perhaps the site would come back. Finally, the blog appeared, explaining everything. I waited, I watched, and I was amazed how quickly IsMyWebsite addressed the problem, fixed the problem, AND worked to ensure the problem didn’t repeat itself.

As I was waiting for IsMyWebsite to finish their nodes, and give me domain space, my original host deleted my entire website. Why? Clerical error caused them to show me a year behind on payments. There was nothing I could do. They offered to give me a year free service, but all my files were permanently gone, and there was no backups to go to.

So what did that show me? That IsMyWebsite, a relatively small, free hosting service that is supported by unobtrusive ads placed where the designer wants them handled a crisis with more professionalism, and more care for customer satisfaction than a large “professional” company.

It is for this reason, and many others, that I have donated $190 CDN, to pay for a full year hosting and domain for a new node, to help this community grow.

Thanks, and keep up the good work.

This is the first donation to ring through in months, and I really hopes it stirs up more. Donate like Valareos here.

Quick Tutorial – Moving Your Files May 22, 2008

Posted by ismywebsite in tutorial.
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12 comments

As some of you are now coming online, you will want to know how to get your files on the new server. Moving things is not difficult:

1) Just go to ftp://72.36.186.2/ with Internet Explorer and log in to grab the files. Open My Computer to a directory of your choice and drag the files you want from the FTP into that folder.

Alternatively, FireFox has the FireFTP extension available at http://fireftp.mozdev.org/. Click ‘Manage Accounts’ > Add New and use the host 72.36.186.2 with your username and password. Then connect to it. You can use the left frame to navigate to a directory of your choice on your computer and the left arrow to move files there.

2) If you have databases, go to http://72.36.186.2:2082/ and navigate into the PHPmyAdmin. Open the database and click the ‘Export’ link. Copy the contents into a text file – ‘data.txt’ for example.

3) Access your new FTP by accessing ftp://ismyhost.com* or using ismyhost.com* as your host. (See instructions from step 1.) Upload the files saved in step 1 into the right directory.

4) Access your new cPanel at http://ismyhost.com:2082/* and use the ‘MySQL Databases’ tool to set up your databases again. Then use the ‘Import’ feature in PHPMyAdmin to upload your old database from the file you saved in step 2.

* Your exact address will depend  on the node of your account. Your details can be found in the hosting section of your account at http://web.ismywebsite.com/. If you cannot access your new node (other than IsMyHost), please wait until we can check all the accounts and declare yours working.

If you have any troubles, you can get assistance by emailing me. Pvcsnathan also has access to help you or transfer the site for you.