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Beware of Lemons July 6, 2008

Posted by ismywebsite in conflict, downtime, insane, tutorial, uptime.
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Apparently, there’s a limonite, which Dictionary.com so effectively explains as “an amorphous hydrated ferric oxide, varying in color from dark brown to yellow, used as an ore of iron.”

But no sign of lemonite, and much the same with Lemonite Hosting, a company which 2 days ago has suspended all our accounts with them. Fortunately, the majority of these accounts were empty, having been previously moved off of Node 8. However, it is estimated that as many as 50 webmasters could have been locked out of their data by this move. Good thing for Pvcsnathan’s tutorial on backing up your files.

We were never notified of the suspension or the reason behind it, and received no response to our message to their support center. At this time, accounts are being moved to Node 14. Node 14 is managed by the company ‘My Kind of Host’, which so far has lived up to their “commitment to … customer satisfaction [which] is unparalleled in the industry”. They have been very helpful in answering our support messages and we were set up with them in record time.

We are looking forward to a stable future with MKOH “in one of the best connected data centers in the world”.

$190 Donation (Not Kidding) June 7, 2008

Posted by ismywebsite in features, insane, volunteer.
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9 comments

I didn’t actually believe this would go through. (In fact, I was recently promised another $100 donation that has yet to be paid.) But here it is, actually sitting in my PayPal balance. $190.

It started yesterday with a tiny comment on the blog:

Hmm… Tell me, what is the average cost of your nodes?

Depending on the price, I may be willing to donate enough for 1 year on 1 node, in exchange for waiving of ad requirements for my 1 site, provided that the money goes to a new node to help grow. Contact me on my email to discuss, please.

Bryan Bartlett, username Valareos, issued the following statement about why he donated:

The true value of any company, of any service, is not how they react when everything is running at 100% efficiency, but when a problem arises that shakes the very foundation of that company or service. What IsMyWebsite has went through these last few months could have been the end of the community entirely.

I joined IsMyWebsite just a few days before the great crash. In fact, I was in the queue to have my website accepted. My entire purpose was finding a free hosting service that supported SQL databases so I could develop my scripts in a test environment before going live on my paid hosting account. I was also going to use this service as a backup for all my files.

When the site suddenly stopped responding for days, I assumed that they just folded up, and vanished off the face of the earth. I continued to look for a different service, every so often checking back to see if perhaps the site would come back. Finally, the blog appeared, explaining everything. I waited, I watched, and I was amazed how quickly IsMyWebsite addressed the problem, fixed the problem, AND worked to ensure the problem didn’t repeat itself.

As I was waiting for IsMyWebsite to finish their nodes, and give me domain space, my original host deleted my entire website. Why? Clerical error caused them to show me a year behind on payments. There was nothing I could do. They offered to give me a year free service, but all my files were permanently gone, and there was no backups to go to.

So what did that show me? That IsMyWebsite, a relatively small, free hosting service that is supported by unobtrusive ads placed where the designer wants them handled a crisis with more professionalism, and more care for customer satisfaction than a large “professional” company.

It is for this reason, and many others, that I have donated $190 CDN, to pay for a full year hosting and domain for a new node, to help this community grow.

Thanks, and keep up the good work.

This is the first donation to ring through in months, and I really hopes it stirs up more. Donate like Valareos here.

Quick Tutorial – Moving Your Files May 22, 2008

Posted by ismywebsite in tutorial.
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12 comments

As some of you are now coming online, you will want to know how to get your files on the new server. Moving things is not difficult:

1) Just go to ftp://72.36.186.2/ with Internet Explorer and log in to grab the files. Open My Computer to a directory of your choice and drag the files you want from the FTP into that folder.

Alternatively, FireFox has the FireFTP extension available at http://fireftp.mozdev.org/. Click ‘Manage Accounts’ > Add New and use the host 72.36.186.2 with your username and password. Then connect to it. You can use the left frame to navigate to a directory of your choice on your computer and the left arrow to move files there.

2) If you have databases, go to http://72.36.186.2:2082/ and navigate into the PHPmyAdmin. Open the database and click the ‘Export’ link. Copy the contents into a text file – ‘data.txt’ for example.

3) Access your new FTP by accessing ftp://ismyhost.com* or using ismyhost.com* as your host. (See instructions from step 1.) Upload the files saved in step 1 into the right directory.

4) Access your new cPanel at http://ismyhost.com:2082/* and use the ‘MySQL Databases’ tool to set up your databases again. Then use the ‘Import’ feature in PHPMyAdmin to upload your old database from the file you saved in step 2.

* Your exact address will depend  on the node of your account. Your details can be found in the hosting section of your account at http://web.ismywebsite.com/. If you cannot access your new node (other than IsMyHost), please wait until we can check all the accounts and declare yours working.

If you have any troubles, you can get assistance by emailing me. Pvcsnathan also has access to help you or transfer the site for you.

Our Confusing Situation April 30, 2008

Posted by ismywebsite in downtime.
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9 comments

SmokyHosts has asked me to find out if anyone needs files restored from April 25th, as they will be restoring these selectively. (Just send me an email if this is you.)

I don’t know what’s going on with the server. I could see the website yesterday and I can’t today. According to Host-Tracker, for the other half of the world, it’s pointing to the IP 67.228.0.180, displaying the ‘Great Success! Apache is working on your cPanel® and WHM™ Server’ page.

Regarding new websites, we are quite eager to get them online on a separate, more reliable, server as soon as possible. (The one Mike was talking about in the last post.) However, both the data and the script to create them are currently down with the server. We can’t do anything until we have both of these.

Once I get a reply from SmokyHosts, I will know if this is possible or not. Your patience is appreciated.