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What’s New At Crissic Solutions? July 3, 2008

Posted by ismywebsite in conflict, downtime, features, uptime.
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3 comments

Several hours yesterday were spent in heated discussions regarding our future with them. A short 2 weeks ago, there were discussions regarding the Crissic banner design competition, as well as a reduction of $2/mo off our hosting cost to show up as a donation on our donation wall. However, three days ago, the following email came in:

“I am sorry to say that we can no longer support the bulk accounts that you have placed on our server. The amount of accounts you have placed on the server is causing the shared server much stress, causing FTP, HTTPD, and other services to fail on a regular basis. Last night we had downtime in excess of 25 minutes due to these issues.”

110 accounts were terminated immediately. (These had been already moved to other nodes.) On top of this, it was requested that we move 150 further accounts off the server to bring the level to “keep it around 650-700 accounts TOPS”. We selected approximately 350 accounts that would be moved to Node 10, lowering the number of accounts to 505. This is the official statement released by Skylar from Crissic:

“We had to pull out due to the amount of strain the amount of accounts had been placing on the server. For IsMyWebsite to run correctly, they need a medium-sized cluster of dedicated servers. The reasoning behind the time constraint on asking clients to move their data in one week is because the issues that are being caused are too large. FTP and HTTPD are constantly failing, causing outages for hundreds more paying clients with Crissic Solutions. For the sake of our paying clients, holding [the] additional clients that are free clients with IsMyWebsite is not worth [what] Matt is currently paying us. We have [also] received a few isolated cases from the free clients that include warez forums, spam email, and a few other items. The never-ending risk of a free client potentially rooting into the server, or another hacking incident that happened a short few months ago with IsMyWebsite is too large to risk for our paying clients. We wish the best of luck to all at IsMyWebsite, and hope that your future endeavors are successful.”

Skylar MacMinn, Crissic Solutions, LLC

Despite additional attempts at a settlement, the final verdict was reached.

“You have until the morning of the 8th of July to move all data off. Regardless if you are transferred off or not, all remaining accounts will be deleted.”

Skylar has stated that all data currently on the VPS may remain, and we are looking into the potential purchase of a dedicated server with them. As Mike puts it, “I am pro-Crissic is because the servers are fast and reliable and we are getting a good deal”.

The new server wont be here for another 1-2 weeks. Skylar has promised your data will be safe for this time.

Kudos To Corex June 3, 2008

Posted by ismywebsite in development, features, uptime.
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2 comments

Hi everyone.

I must apologize for not having a lot of time to post lately, but as you know – making sure things work for my clients is almost a full time job. However, as of late the number of actual problems has been swamped by a new epidemic – confused clients not knowing how to access their sites.

I want to say this once (even though I know I’ll have to say it again elsewhere), the cPanel button in your ‘Hosting’ section works. Trying to access through ismywebsite.com doesn’t and will only frustrate you! You can also get FTP connection details with the ‘FTP Info’ button. On past request, I have upgraded the system to a more secure button with passes an encrypted phrase (which doesn’t even match your password) to verify you. So it’s more secure than anything else right now.

Regarding the Kudos mentioned in the title, the Wildcard DNS was broken for the last 12 hours, and as anyone who’s dealt with that type of thing, it’s a real pain to have to fix. But rest easy because after some hard work they fixed it successfully – so all your redirects are fully working now!

Quick Tutorial – Moving Your Files May 22, 2008

Posted by ismywebsite in tutorial.
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As some of you are now coming online, you will want to know how to get your files on the new server. Moving things is not difficult:

1) Just go to ftp://72.36.186.2/ with Internet Explorer and log in to grab the files. Open My Computer to a directory of your choice and drag the files you want from the FTP into that folder.

Alternatively, FireFox has the FireFTP extension available at http://fireftp.mozdev.org/. Click ‘Manage Accounts’ > Add New and use the host 72.36.186.2 with your username and password. Then connect to it. You can use the left frame to navigate to a directory of your choice on your computer and the left arrow to move files there.

2) If you have databases, go to http://72.36.186.2:2082/ and navigate into the PHPmyAdmin. Open the database and click the ‘Export’ link. Copy the contents into a text file – ‘data.txt’ for example.

3) Access your new FTP by accessing ftp://ismyhost.com* or using ismyhost.com* as your host. (See instructions from step 1.) Upload the files saved in step 1 into the right directory.

4) Access your new cPanel at http://ismyhost.com:2082/* and use the ‘MySQL Databases’ tool to set up your databases again. Then use the ‘Import’ feature in PHPMyAdmin to upload your old database from the file you saved in step 2.

* Your exact address will depend  on the node of your account. Your details can be found in the hosting section of your account at http://web.ismywebsite.com/. If you cannot access your new node (other than IsMyHost), please wait until we can check all the accounts and declare yours working.

If you have any troubles, you can get assistance by emailing me. Pvcsnathan also has access to help you or transfer the site for you.

Current Progress May 10, 2008

Posted by ismywebsite in uptime.
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There are a lot of people asking for an ETA of when the site will be back up. I want to assure everyone that I am working as hard as possible on this. The current issues which need to be resolved before we come back online are:

  1. The DNS for ismywebs.com needs to work and the subdomain needs to be changed for the accounts.
  2. The creation of the remaining subdomains on our main domain. I also need to finish the subdomain page to have the proper redirects and a full array of messages.
  3. Some accounts on the nodes aren’t being created. I just need to figure out why and resolve those issues.
  4. Slight modifications to the website to display a link to the new cPanel, FTP, and File Manager links.

Most of these can be done with automated scripts, which means I can work on more than one at once. Also, parts of the site and numerous accounts are already open. I hope this weekend will be our last offline, and if things go smoothly it easily could be.

I will cross these out as they are completed so everyone can see.