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Uptime September 16 September 16, 2009

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Here’s just another uptime update. I hope you enjoyed the uptime speed tests.

Node 3 – OSHS
Uptime last 14 days – 100.00% (Up 0.16%)

Storage will not be upgraded. Available to donors only.

Node 5 – Addora
Uptime last 14 days – 100.00% (Up 0.31%)

cPanel license error resolved.

Node 2 – Felweb
Uptime last 14 days – 100.00% (Up 0.34%)

Uptime tracking now back online.

Node 1 – SmokyHosts
Uptime last 14 days – 98.08% (Down 0.08%)

No current issues.

Node 7 – HighLayer
Uptime last 14 days – 97.73% (Down 2.27%)

No current issues. Not open to new accounts.

Node 6 – Nixism
Uptime last 14 days – 97.33% (Down 1.08%)

No current issues.

It looks like Node 7 and Node 5 have switched places in reliability. Node 7, managed by Highlayer, experienced it’s third ever downtime on September 9th, a painful 72.53% uptime for the day. Meanwhile, it does appear Addora has much improved their quality of service, and now ranks among our top providers.

Nixism, the company behind Node 6 has been going through a management shift recently, which has resulted in inconsistent server management during the transition period, as well as downtime as servers were moved to a new datacenter in Los Angeles. Sameer Antucket, their CEO has said on September 8th:

This is actually Nixism Web Hosting, and we apologize for the delay. We are in an ongoing move of management, but in a few days time, expect a lot of better things here at Nixism!

Uptime for the last 3 days has been a consistent 100.00%. Let’s hope it stays that way!

Please let us know if you need any assistance choosing the best server for your hosting.

Server Upload Tests September 16, 2009

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Server upload speed test results are in. All servers were tested with a download task of 4 100mb files at random times to find the average download speed. The results are listed below in order from fastest servers to slowest.

1) Node 2 – Felweb Test 1: 1,001KB/s | Test 2: 1,110KB/s | Test 3: 1,000KB/s | Test 4: 1,030KB/s Overall Average: 1,035KB/s

2) Node 7 – HighLayer Test 1: 716KB/s | Test 2: 867KB/s | Test 3: 1,040KB/s | Test 4: 846KB/s Overall Average: 867KB/s

3) Node 6 – Nixism Test 1: 764KB/s | Test 2: 846KB/s | Test 3: 758KB/s | Test 4: 948KB/s Overall Average: 829KB/s

4) Node 1 – SmokeyHosts Test 1: 706KB/s | Test 2: 758KB/s | Test 3: 691KB/s | Test 4: 812KB/s Overall Average: 741KB/s

5) Node 5 – Addora Test 1: 839KB/s | Test 2: 812KB/s | Test 3: 731KB/s | Test 4: 541KB/s Overall Average: 730KB/s

6) Node 3 – OSHS Test 1: 489KB/s | Test 2: 522KB/s | Test 3: 480Kb/s | Test 4: 541KB/s Overall Average: 508KB/s

Tests were conducted at 11PM EST, 9AM EST, 3PM EST, and 6PM EST respectively. Hope this helps in your decision of which server to pick for your hosting.

Uptime August 30 August 30, 2009

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Node 2 monitoring is now finally back online.

Node 7 – HighLayer
Uptime last 14 days – 100.00% (No Change)

No current issues. Not open to new accounts.

Node 3 – OSHS
Uptime last 14 days – 100.00% (No Change)

Storage will not be upgraded. Available to donors only.

Node 5 – Addora
Uptime last 14 days – 99.69% (Up 0.54%)

cPanel license error resolved.

Node 2 – Felweb
Uptime last 6 days – 99.27% (Up 4.37%)

Uptime tracking now back online.

Node 1 – SmokyHosts
Uptime last 14 days – 98.31% (Down 1.69%)

No current issues.

Node 6 – Nixism
Uptime last 14 days – 98.26% (Down 1.20%)

No current issues.

Please let us know if you need any assistance choosing the best server for your hosting.

Uptime August 12th August 12, 2009

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It appears we have a problem with the monitoring on Node 2, which we should be resolving shortly. Due to a lack of data from this error, it has been omitted for this report. All other nodes are still included here.

Node 7 – HighLayer
Uptime last 14 days – 100.00% (No Change)

No current issues. Not open to new accounts.

Node 3 – OSHS
Uptime last 14 days – 100.00% (Up 0.16%)

Storage will not be upgraded. Available to donors only.

Node 1 – SmokyHosts
Uptime last 13 days – 100.00% (Up 0.62%)

Storage upgrade was completed successfully.

Node 6 – Nixism
Uptime last 14 days – 99.46% (Down 0.54%)

No current issues.

Node 5 – Addora
Uptime last 14 days – 99.15% (Down 0.77%)

No current issues.

Please let us know if you need any assistance choosing the best server for your hosting.

Just Some Tidbits August 11, 2009

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I’ll bring your attention to some minor updates all around:

Node 1 – SmokyHosts
We’ve been upraded to have more storage and bandwidth for our original deal we signed with them back when all of IsMyWebsite was hosted on their server. The upgrade happened at the beginning of this month.

Node 2 – Felweb
PHPpgAdmin has been fixed to work on this server. Thanks to

Node 3  – OSHS
OSHS has grown considerably as a company, and is now required to pay VAT. They are shifting this cost to their customers, so our costs are increasing 15%.

Old Node 4 – GalaxyHost
Andrew is back home, so anyone who needs their old backups can get them. Let me or him know who you are.

Node 5 – Addora
The storage error was fixed. It appears backups were being created in the wrong place. We have ensured this company has monitoring in place to prevent any future problems.

Node 6 – Nixism
Nixism is still progressing on fixing Ruby On Rails to work on their server.

Node 7 – HighLayer
We recently majorly improved our deal with them, as mentioned in the last post.

Great Deal For Node 7 August 10, 2009

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So, around August 5th, I get the following:

Due to several clients abusing our overselling option, we have decided to disable it. Your current plan (Layer 10), which has 5GB Space/50GB Bandwidth will be increased to 10GB Space/100GB Bandwidth.

Therefore, we request that you limit your clients allocated space/bandwidth so that it does not surpass the 10GB Space/100GB Bandwidth that you have been allocated. Once you have completed this task, please contact us. We will then disable the overselling option for your account. We hope that you will cooperate with us during this process.

As expected, we were one of the clients exceeding our allotment and ‘abusing’ their service, in fact using twice what we were allowed. Most of it, however, developed from the rapid growth of one website within our service.

Steven, on their support channel, was very helpful to resolve this issue, and we finally cracked a deal whereby we now have access to double the storage and bandwidth, and overselling, with an upgrade to get yet another doubling of the storage and bandwidth.

So our capacity has quadrupled for a small cost of $10.00, and we have kept our relations with this excellent Canadian hosting company HighLayer through an exclusive deal. Just another way to make the most of what we have.

Uptime July 8th July 8, 2009

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Here’s the latest in reliability for our network.

Node 6 – Nixism
Uptime last 14 days – 100.00% (No Change)

No current issues.

Node 2 – Felweb
Uptime last 14 days – 100.00% (No Change)

No current issues. Not open to new accounts.

Node 3 – OSHS
Uptime last 14 days – 100.00% (No Change)

Storage will not be upgraded. Closed to new accounts.

Node 1 – SmokyHosts
Uptime last 14 days – 99.54% (Down 0.38%)

Storage upgrade complete.

Node 7 – HighLayer
Uptime last 14 days – 99.45% (Down 0.55%)

No current issues. Not open to new accounts.

Node 5 – Addora
Uptime last 14 days – 98.21% (Down 0.23%)

No current issues.

Will keep you posted.

Uptime June 20th June 20, 2009

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I’m planning on starting these, just to give a vague idea of which nodes are most reliable at any given time. This should help a lot for those people who need to have their sites online reliably. Nodes are listed in order from most reliable to least reliable.

Node 6 – Nixism
Uptime last 14 days – 100.00%

No current issues.

Node 7 – HighLayer
Uptime last 8 days – 100.00%

No current issues. Not open to new accounts.

Node 2 – Felweb
Uptime last 14 days – 99.84%

No current issues. Not open to new accounts.

Node 1 – SmokyHosts
Uptime last 14 days – 99.53%

In process of storage upgrade.

Node 3 – OSHS
Uptime last 14 days – 98.76%

In process of storage upgrade. Not open to new accounts.

Node 5 – Addora
Uptime last 14 days – 97.79%

No current issues.

Node 4 – GalaxyHosts
Uptime last 14 days – 40.68%

Use of this node and company has been permanently discontinued. Why?

In the future, I will publish trends and changes in the uptime of servers, which should be helpful to gauge where to locate your website. Keep in mind that servers are judged on multiple aspects, including speed, security, and flexibility, and no server will be the best in all areas.

Bringing Our Hosting Back To Earth May 23, 2009

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Hey everyone,

Well, I hate to not have much notice for something this major, and this has been in the works for quite some time, but just now it has been finalized. We will be dropping Galaxy Hosts as our service provider for Node 4.

I understand that many of you will probably want to know the reasons, and there are many. Here’s just a quick tour of the service we experienced from this company from various angles:

Reliability
One thing could always be counted on. There would never be a consecutive string of 3 days without downtime. We did achieve a couple, and at least we haven’t dipped below 90% in average overall uptime. This was largely due to server crashes from a large server load, yet we offered many practical solutions that would help solve the problem. None were accepted.

Security
How’s a major security hole, enabling anyone to gain the equivalent of root access? Well, in due fairness, they did fix it, eventually, after we pointed it out to them and gave them some guidance as well. For a company that’s been at this 2 years, they overall did not appear very competent in the area of server security and handling, and also refused to accept any help or suggestions, which would have really been mutually beneficial.

Features
Unlimited bandwidth, quota, and features were mandatory, due to a cPanel glitch. Despite our being well within our limit of space used, they would not enable overselling to fix the glitch, despite our repeated requests to upgrade to an account with it enabled. It wouldn’t have been so bad if the Addon and Parked Domains did not default to zero, but alas they did so we had to move many users off for that very reason. Not impressed at all.

Support
For the first week or so we were using them, support was excellent. They welcomed us to their hosting, and warmly greeted us. Finally, they realized we actually wanted to use the full extent of what they offered, and problems started to creep up. Before long, there wasn’t even a working support panel to communicate with them, and you couldn’t always be sure they even got your message.

Many of you will have personally experienced many of these problems, and many of them build on one another. We find this service is simply not of sufficient quality, and you as our clients deserve better. Lucky for you, it’s really not all that difficult to find a higher quality service. I could look just about anywhere.

What this means for every user on this node currently, is the following:

1) You should already be taking regular backups of your account, especially on an unreliable node such as this one. If you don’t know how to make backups, there is a tutorial in the ‘Tutorials’ section of your account. Be taking backups daily throughout this period. We can restore your account, and have plenty of hosting space, but we may not be able to restore any lost data.

2) For all users who have valid ads placed, we will be (hopefully) relocating your accounts to another node. I will be assembling a team of volunteers to assist with this. If you are interested, and you’ve submitted a volunteer application, then just reply to this blog post.

3) If all goes well, we will start transfering the accounts to our newest Node 7, which should be set up shortly. The transfer will happen through May 25th and 26th, and will only happen to accounts with valid ads placed. Nameservers will need to be updated if you have a domain. The new nameservers are as follows:

ns1.ismyws.com
ns2.ismyws.com

4) All remaining accounts on this server will be permanently gone on May 27th, or within a short period of time thereafter. If your account does not have valid ads placed, we offer no guarantees of any kind. All clients should have ads placed, and if you have difficulties with this, just ask and we will be glad to assist.