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Hosting Status Update February 28, 2009

Posted by ismywebsite in general.
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I have received recent word from Felweb:

The password core has been restored so you can now access your accounts. If you changed the password just try with both password and one of them will work. This applies also for emails, ftp accounts and databases.

So, at this time, your cPanel and FTP account access should be fully functional. Remember to connect to the new IP address, 69.162.119.146, if you are connecting via IP. As your subdomain is not working yet, you will need to use this. For cPanel:

http://69.162.119.146:2082/

For FTP, enter 69.162.119.146 as your hostname. Check to make sure your files are restored correctly on the server, and let me know if there are any problems.

If you have a domain, your website should be fully functional at this time.

Unfortunately, those with subdomains have a small wait. This is nothing to do with Felweb. It’s related to the way our DNS is set up. The current system does not allow changes to existing ‘zones’, meaning we can’t change the subdomains to point to the new server. For the past month, I’ve been working on a new system, which should come online within the next hour or so. (I spent 8 hours on it yesterday alone. DNS is such a pain…)

Your websites, however, will take up to 2 days to be fully visible through propagation, just as they would if you were to change where an individual domain pointed. If you want to view your website ASAP, I recommend setting up Open DNS, which is free. Basically, it tells your computer where to find the server, instead of waiting for your ISP to update their records.

After this period, your DNS will respond more reliably than before, meaning your website will be visible to more people, more often. I know many users have reported troubles in this area. In addition, you will have control over your own subdomains. This has been tested to fully work. See for yourself our test page:

http://myg8.ismyhost.com/

While writing this post, I have just received a successful run of my DNS updating script, so we should be online again very very soon.

Something Odd With cPanel May 14, 2008

Posted by ismywebsite in downtime.
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I just want to let everyone know that I am aware of some difficulties you may face accessing the cPanel and have informed SmokyHosts of the trouble. As far as I know the main site is working for most of the world now, and if it doesn’t work for you, get OpenDNS – http://www.opendns.com/

I realize that there are also a lot of other troubles with certain accounts working. Once I can rebuild my script to test, I can figure out which ones are experiencing trouble, and rectify them. The IP address is different, and many of the old scripts I was using are not built with multiple nodes in mind, so until they are modified I’m stuck with the primitive and laggy WHM interface. (Does it really have to load a list of all 1000 accounts just so I can modify ONE?)

So, we have:

  • Accounts not working
  • Scripts to fix this in need of modification
  • Deletion requests piling up without any page to handle them
  • Hundreds uninformed the site is back online
  • No easy way to make account modifications
  • Major inactivity at all levels
  • cPanel on IsMyWebsite.com not working at all
  • No explanation of current troubles
  • New accounts piling up
  • Nothing to spend credits on except advertising
  • Little motivation to place proper advertising
  • But other than this, everything is FINE!

So, as far as a plan for fixing this.

  1. Broadcast a PM to explain all damages. Reconstruct the control panel and create all functionality necessary to handle future tasks. (4 days)
  2. Use created scripts to assess and repair the situation universally. Email notification to all Advisors to announce this, which they should pass on to their clients. (4 days)
  3. Upgrade the interface to include a delete account page. Recreate the script to provide a solution to just about all client-related problems, and improve relations through email. (4 days)
  4. Upload e-books and other sales items onto reliable password-protected storage facility. Each will have a different password, and that is how items can be downloaded by purchasers. (4 days)

Any suggestions or further questions about this plan?