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Hosting Status Update February 28, 2009

Posted by ismywebsite in general.
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I have received recent word from Felweb:

The password core has been restored so you can now access your accounts. If you changed the password just try with both password and one of them will work. This applies also for emails, ftp accounts and databases.

So, at this time, your cPanel and FTP account access should be fully functional. Remember to connect to the new IP address, 69.162.119.146, if you are connecting via IP. As your subdomain is not working yet, you will need to use this. For cPanel:

http://69.162.119.146:2082/

For FTP, enter 69.162.119.146 as your hostname. Check to make sure your files are restored correctly on the server, and let me know if there are any problems.

If you have a domain, your website should be fully functional at this time.

Unfortunately, those with subdomains have a small wait. This is nothing to do with Felweb. It’s related to the way our DNS is set up. The current system does not allow changes to existing ‘zones’, meaning we can’t change the subdomains to point to the new server. For the past month, I’ve been working on a new system, which should come online within the next hour or so. (I spent 8 hours on it yesterday alone. DNS is such a pain…)

Your websites, however, will take up to 2 days to be fully visible through propagation, just as they would if you were to change where an individual domain pointed. If you want to view your website ASAP, I recommend setting up Open DNS, which is free. Basically, it tells your computer where to find the server, instead of waiting for your ISP to update their records.

After this period, your DNS will respond more reliably than before, meaning your website will be visible to more people, more often. I know many users have reported troubles in this area. In addition, you will have control over your own subdomains. This has been tested to fully work. See for yourself our test page:

http://myg8.ismyhost.com/

While writing this post, I have just received a successful run of my DNS updating script, so we should be online again very very soon.

Unmentioned By cPanel May 10, 2008

Posted by ismywebsite in uptime.
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Well, if you want to start a small hosting site, or even a medium sized hosting site, cPanel is the way to go. Want more than 1000 users or subdomains however, and cPanel quickly becomes a nightmare.

Now, 8000 subdomains? With cPanel, not a chance.

Which is why my script to create the subdomains was still running earlier today, and finally resulted in my account being suspended for a brief period when CPU usage reached 70%. You may recall that for increased reliability of the main domain, I am using a shared hosting account on SurfWebHost.

Now, the solution, LayeredPanel, is specifically designed to “host over 40,000+ accounts”. Enough to sustain our future growth as well as current situation. As soon as this upgrade is complete, all subdomains will soon follow.

All client accounts will still be hosted on cPanel, as this is what I know is preferred and for your patience you deserve the best.

Current Progress May 10, 2008

Posted by ismywebsite in uptime.
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There are a lot of people asking for an ETA of when the site will be back up. I want to assure everyone that I am working as hard as possible on this. The current issues which need to be resolved before we come back online are:

  1. The DNS for ismywebs.com needs to work and the subdomain needs to be changed for the accounts.
  2. The creation of the remaining subdomains on our main domain. I also need to finish the subdomain page to have the proper redirects and a full array of messages.
  3. Some accounts on the nodes aren’t being created. I just need to figure out why and resolve those issues.
  4. Slight modifications to the website to display a link to the new cPanel, FTP, and File Manager links.

Most of these can be done with automated scripts, which means I can work on more than one at once. Also, parts of the site and numerous accounts are already open. I hope this weekend will be our last offline, and if things go smoothly it easily could be.

I will cross these out as they are completed so everyone can see.

Be Right Back… May 2, 2008

Posted by ismywebsite in downtime.
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At this point, no further word from SmokyHosts about any progress. In an effort to bring the site back online I have purchased paid hosting with SurfWebHost which will redirect to this blog for the time being.

The plan I purchased comes with a guaranteed 99.9% uptime and unlimited subdomains. I have talked to one of the owners of the company to ensure they will allow us to utilize those subdomains as a redirection to accounts hosted elsewhere.

Once the main website has been re-established, we can start creation of new websites on ‘nodes’ – reseller accounts which will each hold a selection of client websites on a similar domain. (IsMyWs, IsNumberOne, and a growing number of others.)

The advantages of this setup include:

  • No dependance on any one company or server to maintain the site.
  • Should one of our ‘nodes’ go down, the others will remain up and, more importantly, we will still be able to communicate with the client.
  • Each ‘node’ can have individual management, without revealing any of the main website code, client passwords, or potential threats to the main website.
  • This setup allows clients¬†upgraded to¬†resellers or with their own servers to host certain clients without sacrifice to everyone else. (Of course we will be only allowing select clients this privelege.)
  • Should the main site go down, everyone’s websites will still be safe (minus the redirection).
  • Hosting the database and main site on another server is a separate layer of security from hackers.
  • Our more trusted clients can be hosted on more reliable servers to keep them away from the new clients who could potentially cause damage.

For the time being, I am still waiting for the domain to propagate and slowly reconstructing the site starting this weekend.