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Bringing Our Hosting Back To Earth May 23, 2009

Posted by ismywebsite in general.
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Hey everyone,

Well, I hate to not have much notice for something this major, and this has been in the works for quite some time, but just now it has been finalized. We will be dropping Galaxy Hosts as our service provider for Node 4.

I understand that many of you will probably want to know the reasons, and there are many. Here’s just a quick tour of the service we experienced from this company from various angles:

Reliability
One thing could always be counted on. There would never be a consecutive string of 3 days without downtime. We did achieve a couple, and at least we haven’t dipped below 90% in average overall uptime. This was largely due to server crashes from a large server load, yet we offered many practical solutions that would help solve the problem. None were accepted.

Security
How’s a major security hole, enabling anyone to gain the equivalent of root access? Well, in due fairness, they did fix it, eventually, after we pointed it out to them and gave them some guidance as well. For a company that’s been at this 2 years, they overall did not appear very competent in the area of server security and handling, and also refused to accept any help or suggestions, which would have really been mutually beneficial.

Features
Unlimited bandwidth, quota, and features were mandatory, due to a cPanel glitch. Despite our being well within our limit of space used, they would not enable overselling to fix the glitch, despite our repeated requests to upgrade to an account with it enabled. It wouldn’t have been so bad if the Addon and Parked Domains did not default to zero, but alas they did so we had to move many users off for that very reason. Not impressed at all.

Support
For the first week or so we were using them, support was excellent. They welcomed us to their hosting, and warmly greeted us. Finally, they realized we actually wanted to use the full extent of what they offered, and problems started to creep up. Before long, there wasn’t even a working support panel to communicate with them, and you couldn’t always be sure they even got your message.

Many of you will have personally experienced many of these problems, and many of them build on one another. We find this service is simply not of sufficient quality, and you as our clients deserve better. Lucky for you, it’s really not all that difficult to find a higher quality service. I could look just about anywhere.

What this means for every user on this node currently, is the following:

1) You should already be taking regular backups of your account, especially on an unreliable node such as this one. If you don’t know how to make backups, there is a tutorial in the ‘Tutorials’ section of your account. Be taking backups daily throughout this period. We can restore your account, and have plenty of hosting space, but we may not be able to restore any lost data.

2) For all users who have valid ads placed, we will be (hopefully) relocating your accounts to another node. I will be assembling a team of volunteers to assist with this. If you are interested, and you’ve submitted a volunteer application, then just reply to this blog post.

3) If all goes well, we will start transfering the accounts to our newest Node 7, which should be set up shortly. The transfer will happen through May 25th and 26th, and will only happen to accounts with valid ads placed. Nameservers will need to be updated if you have a domain. The new nameservers are as follows:

ns1.ismyws.com
ns2.ismyws.com

4) All remaining accounts on this server will be permanently gone on May 27th, or within a short period of time thereafter. If your account does not have valid ads placed, we offer no guarantees of any kind. All clients should have ads placed, and if you have difficulties with this, just ask and we will be glad to assist.

Beware of Lemons July 6, 2008

Posted by ismywebsite in conflict, downtime, insane, tutorial, uptime.
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Apparently, there’s a limonite, which Dictionary.com so effectively explains as “an amorphous hydrated ferric oxide, varying in color from dark brown to yellow, used as an ore of iron.”

But no sign of lemonite, and much the same with Lemonite Hosting, a company which 2 days ago has suspended all our accounts with them. Fortunately, the majority of these accounts were empty, having been previously moved off of Node 8. However, it is estimated that as many as 50 webmasters could have been locked out of their data by this move. Good thing for Pvcsnathan’s tutorial on backing up your files.

We were never notified of the suspension or the reason behind it, and received no response to our message to their support center. At this time, accounts are being moved to Node 14. Node 14 is managed by the company ‘My Kind of Host’, which so far has lived up to their “commitment to … customer satisfaction [which] is unparalleled in the industry”. They have been very helpful in answering our support messages and we were set up with them in record time.

We are looking forward to a stable future with MKOH “in one of the best connected data centers in the world”.

Site Back Online May 28, 2008

Posted by ismywebsite in development, uptime.
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I brought the main website back online today, although a lot of client websites still aren’t online. I’m looking forward to the day when all websites will be online. Here’s the current status of all nodes:

Node 1 – SmokyHosts
This is the present location of most of previous websites. Due to SmokyHost’s inability to change the domain name we are now stuck abandoning this node and moving all accounts over to the other nodes. It is still being debated whether we should drop SmokyHosts altogether or request that the reseller be reset to use a different domain.

Node 2 – IsMyHost.com
Hosted by NetXServers, this is our most prestigious node, with the most freedom for those hosted here. Although we had difficulty with nameservers, everything was online up until yesterday. (I’m still getting the full story, but I’m sure Mike would have alerted all of you and backed up data if he could.) Haloclan.us domains are hosted here.

Node 3 – IsMyWs.com
750 websites are successfully hosted here, and there has been no trouble since their creation. Despite being a relatively new company, TornadoGaming has proved a valuable reseller to use, being both affordable, fully working, and providing helpful support.

Node 4 – IsNumberOne.org
The massive hosting company HostGator is behind this node, bringing with them much experience in stability at the expense of restrictions on the hosting itself. Overselling could not be enabled, and thus accounts created on this node have to request every extra MB they will be using. We are looking into upgrading to increase the available resources.

Node 5 – IsMyWe.com
This node is currently using FelWebs, and successfully working. All 750 accounts were created smoothly and are now fully working. Reasonable support is also provided.

Node 6 – IsMyWb.com
This is one bad investment, however discounted it was originally. URL file access is disabled, and any request to Nixism to enable it or get a refund went completely ignored. It would be possible to manually create and adjust all accounts, or more likely just choose a different reseller for this node.

Node 7 – SuperbHost.us
Despite the undesirable name, this node has functioned surprisingly well, with almost all accounts now successfully created. This will be finished soon.

Node 8 – IsMyWebs.com
At this point, just a fantasy. InfernoWrestling is looking into helping us purchase this additional expansion with a better hosting.

Node 9 – IsMyWall.com
Reusing an existing domain name (for our donation wall) with a good reseller. The search is on to find the right company.

Node 10 – Your Name Here
This is a great opportunity to run a free host without having to worry about finding new clients, developing a main website, establishing a working support sytem, or finding a control panel to manage accounts – at the same cost. Just choose a hosting company we’re not using and order a good quality reseller package able to fit over 100 accounts from them.

One way or another we will make it through this. If you have doubts, please email me so I can address them. I would really like some strong-willed people to help us make sure this never happens again.