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Uptime September 16 September 16, 2009

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Here’s just another uptime update. I hope you enjoyed the uptime speed tests.

Node 3 – OSHS
Uptime last 14 days – 100.00% (Up 0.16%)

Storage will not be upgraded. Available to donors only.

Node 5 – Addora
Uptime last 14 days – 100.00% (Up 0.31%)

cPanel license error resolved.

Node 2 – Felweb
Uptime last 14 days – 100.00% (Up 0.34%)

Uptime tracking now back online.

Node 1 – SmokyHosts
Uptime last 14 days – 98.08% (Down 0.08%)

No current issues.

Node 7 – HighLayer
Uptime last 14 days – 97.73% (Down 2.27%)

No current issues. Not open to new accounts.

Node 6 – Nixism
Uptime last 14 days – 97.33% (Down 1.08%)

No current issues.

It looks like Node 7 and Node 5 have switched places in reliability. Node 7, managed by Highlayer, experienced it’s third ever downtime on September 9th, a painful 72.53% uptime for the day. Meanwhile, it does appear Addora has much improved their quality of service, and now ranks among our top providers.

Nixism, the company behind Node 6 has been going through a management shift recently, which has resulted in inconsistent server management during the transition period, as well as downtime as servers were moved to a new datacenter in Los Angeles. Sameer Antucket, their CEO has said on September 8th:

This is actually Nixism Web Hosting, and we apologize for the delay. We are in an ongoing move of management, but in a few days time, expect a lot of better things here at Nixism!

Uptime for the last 3 days has been a consistent 100.00%. Let’s hope it stays that way!

Please let us know if you need any assistance choosing the best server for your hosting.

Uptime August 30 August 30, 2009

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Node 2 monitoring is now finally back online.

Node 7 – HighLayer
Uptime last 14 days – 100.00% (No Change)

No current issues. Not open to new accounts.

Node 3 – OSHS
Uptime last 14 days – 100.00% (No Change)

Storage will not be upgraded. Available to donors only.

Node 5 – Addora
Uptime last 14 days – 99.69% (Up 0.54%)

cPanel license error resolved.

Node 2 – Felweb
Uptime last 6 days – 99.27% (Up 4.37%)

Uptime tracking now back online.

Node 1 – SmokyHosts
Uptime last 14 days – 98.31% (Down 1.69%)

No current issues.

Node 6 – Nixism
Uptime last 14 days – 98.26% (Down 1.20%)

No current issues.

Please let us know if you need any assistance choosing the best server for your hosting.

Uptime August 12th August 12, 2009

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It appears we have a problem with the monitoring on Node 2, which we should be resolving shortly. Due to a lack of data from this error, it has been omitted for this report. All other nodes are still included here.

Node 7 – HighLayer
Uptime last 14 days – 100.00% (No Change)

No current issues. Not open to new accounts.

Node 3 – OSHS
Uptime last 14 days – 100.00% (Up 0.16%)

Storage will not be upgraded. Available to donors only.

Node 1 – SmokyHosts
Uptime last 13 days – 100.00% (Up 0.62%)

Storage upgrade was completed successfully.

Node 6 – Nixism
Uptime last 14 days – 99.46% (Down 0.54%)

No current issues.

Node 5 – Addora
Uptime last 14 days – 99.15% (Down 0.77%)

No current issues.

Please let us know if you need any assistance choosing the best server for your hosting.

Uptime July 25th July 25, 2009

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Here’s the latest in reliability for our network. It’s nice to see things really shaping up with Node 5. Excellent work, Addora, for everything you’ve done to bring up your uptime to above an impressive 99.9%.

Felweb finished off with some major downtime yesterday, spoiling an almost unblemished record, and bringing their uptime to record lows since the network ordeal. A decline in reliability continues on Nodes 1 and 3, although this is only a minor change.

Overall, Node 6 still holds the record as the most reliable server on our network. Congratulations to Nixism and thanks for all your help to keep our websites online.

Node 6 – Nixism
Uptime last 14 days – 100.00% (No Change)

No current issues.

Node 7 – HighLayer
Uptime last 14 days – 100.00% (Up 0.55%)

No current issues. Not open to new accounts.

Node 5 – Addora
Uptime last 14 days – 99.92% (Up 1.71%)

No current issues.

Node 3 – OSHS
Uptime last 14 days – 99.84% (Down 0.16%)

Storage will not be upgraded. Closed to new accounts.

Node 1 – SmokyHosts
Uptime last 14 days – 99.38% (Down 0.16%)

Storage upgrade will be complete at end of month.

Node 2 – Felweb
Uptime last 14 days – 94.9% (Down 5.1%)

No current issues. Not open to new accounts.

Coming in the very near future, we will be bringing Node 4 online with a new company Webgator, which is expected to work out a lot better than Galaxy-Hosts. Will keep you posted as we progress here.

Uptime July 8th July 8, 2009

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Here’s the latest in reliability for our network.

Node 6 – Nixism
Uptime last 14 days – 100.00% (No Change)

No current issues.

Node 2 – Felweb
Uptime last 14 days – 100.00% (No Change)

No current issues. Not open to new accounts.

Node 3 – OSHS
Uptime last 14 days – 100.00% (No Change)

Storage will not be upgraded. Closed to new accounts.

Node 1 – SmokyHosts
Uptime last 14 days – 99.54% (Down 0.38%)

Storage upgrade complete.

Node 7 – HighLayer
Uptime last 14 days – 99.45% (Down 0.55%)

No current issues. Not open to new accounts.

Node 5 – Addora
Uptime last 14 days – 98.21% (Down 0.23%)

No current issues.

Will keep you posted.

Uptime June 20th June 20, 2009

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I’m planning on starting these, just to give a vague idea of which nodes are most reliable at any given time. This should help a lot for those people who need to have their sites online reliably. Nodes are listed in order from most reliable to least reliable.

Node 6 – Nixism
Uptime last 14 days – 100.00%

No current issues.

Node 7 – HighLayer
Uptime last 8 days – 100.00%

No current issues. Not open to new accounts.

Node 2 – Felweb
Uptime last 14 days – 99.84%

No current issues. Not open to new accounts.

Node 1 – SmokyHosts
Uptime last 14 days – 99.53%

In process of storage upgrade.

Node 3 – OSHS
Uptime last 14 days – 98.76%

In process of storage upgrade. Not open to new accounts.

Node 5 – Addora
Uptime last 14 days – 97.79%

No current issues.

Node 4 – GalaxyHosts
Uptime last 14 days – 40.68%

Use of this node and company has been permanently discontinued. Why?

In the future, I will publish trends and changes in the uptime of servers, which should be helpful to gauge where to locate your website. Keep in mind that servers are judged on multiple aspects, including speed, security, and flexibility, and no server will be the best in all areas.

Bringing Our Hosting Back To Earth May 23, 2009

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Hey everyone,

Well, I hate to not have much notice for something this major, and this has been in the works for quite some time, but just now it has been finalized. We will be dropping Galaxy Hosts as our service provider for Node 4.

I understand that many of you will probably want to know the reasons, and there are many. Here’s just a quick tour of the service we experienced from this company from various angles:

Reliability
One thing could always be counted on. There would never be a consecutive string of 3 days without downtime. We did achieve a couple, and at least we haven’t dipped below 90% in average overall uptime. This was largely due to server crashes from a large server load, yet we offered many practical solutions that would help solve the problem. None were accepted.

Security
How’s a major security hole, enabling anyone to gain the equivalent of root access? Well, in due fairness, they did fix it, eventually, after we pointed it out to them and gave them some guidance as well. For a company that’s been at this 2 years, they overall did not appear very competent in the area of server security and handling, and also refused to accept any help or suggestions, which would have really been mutually beneficial.

Features
Unlimited bandwidth, quota, and features were mandatory, due to a cPanel glitch. Despite our being well within our limit of space used, they would not enable overselling to fix the glitch, despite our repeated requests to upgrade to an account with it enabled. It wouldn’t have been so bad if the Addon and Parked Domains did not default to zero, but alas they did so we had to move many users off for that very reason. Not impressed at all.

Support
For the first week or so we were using them, support was excellent. They welcomed us to their hosting, and warmly greeted us. Finally, they realized we actually wanted to use the full extent of what they offered, and problems started to creep up. Before long, there wasn’t even a working support panel to communicate with them, and you couldn’t always be sure they even got your message.

Many of you will have personally experienced many of these problems, and many of them build on one another. We find this service is simply not of sufficient quality, and you as our clients deserve better. Lucky for you, it’s really not all that difficult to find a higher quality service. I could look just about anywhere.

What this means for every user on this node currently, is the following:

1) You should already be taking regular backups of your account, especially on an unreliable node such as this one. If you don’t know how to make backups, there is a tutorial in the ‘Tutorials’ section of your account. Be taking backups daily throughout this period. We can restore your account, and have plenty of hosting space, but we may not be able to restore any lost data.

2) For all users who have valid ads placed, we will be (hopefully) relocating your accounts to another node. I will be assembling a team of volunteers to assist with this. If you are interested, and you’ve submitted a volunteer application, then just reply to this blog post.

3) If all goes well, we will start transfering the accounts to our newest Node 7, which should be set up shortly. The transfer will happen through May 25th and 26th, and will only happen to accounts with valid ads placed. Nameservers will need to be updated if you have a domain. The new nameservers are as follows:

ns1.ismyws.com
ns2.ismyws.com

4) All remaining accounts on this server will be permanently gone on May 27th, or within a short period of time thereafter. If your account does not have valid ads placed, we offer no guarantees of any kind. All clients should have ads placed, and if you have difficulties with this, just ask and we will be glad to assist.

The Latest From SmokyHosts May 2, 2008

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“Sir, we have temporarily moved all the old backups of your account to a remote storage so as to give a stable server to the rest of the customers before again restoring your accounts.

We will then be moving all your accounts to a different server than the one where other customers are hosted.

All this will be completed in the next 2 to 3 days time, and once that is done, you will again be able to see all your accounts.

At this instant, all you will be getting is your (and your members) data of the 8th of April 2008, coz the infected server has now finally be disconnected and there is no more access to the infected data.”

From this, it looks like there will be a permanent loss of 17 days worth of data. (April 8th – April 25th) In addition, SmokyHosts has moved us to a different server which may mean better uptime as we will be sharing with less accounts.

There is a tough decision at this point to either:

  1. Move back onto their service, but keep new accounts on separate resellers. This is the easiest plan, but may not be the safest.
  2. Use their service as one of the ‘nodes’ in our new plan (see the last post). This would involve changing all the domain names.
  3. Over the next month and a half, transfer all data from their service through out the other nodes and terminate our account with them.

You can debate this. (And don’t worry – there’s plenty of time since we’re all waiting for SmokyHosts.)

Be Right Back… May 2, 2008

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At this point, no further word from SmokyHosts about any progress. In an effort to bring the site back online I have purchased paid hosting with SurfWebHost which will redirect to this blog for the time being.

The plan I purchased comes with a guaranteed 99.9% uptime and unlimited subdomains. I have talked to one of the owners of the company to ensure they will allow us to utilize those subdomains as a redirection to accounts hosted elsewhere.

Once the main website has been re-established, we can start creation of new websites on ‘nodes’ – reseller accounts which will each hold a selection of client websites on a similar domain. (IsMyWs, IsNumberOne, and a growing number of others.)

The advantages of this setup include:

  • No dependance on any one company or server to maintain the site.
  • Should one of our ‘nodes’ go down, the others will remain up and, more importantly, we will still be able to communicate with the client.
  • Each ‘node’ can have individual management, without revealing any of the main website code, client passwords, or potential threats to the main website.
  • This setup allows clients upgraded to resellers or with their own servers to host certain clients without sacrifice to everyone else. (Of course we will be only allowing select clients this privelege.)
  • Should the main site go down, everyone’s websites will still be safe (minus the redirection).
  • Hosting the database and main site on another server is a separate layer of security from hackers.
  • Our more trusted clients can be hosted on more reliable servers to keep them away from the new clients who could potentially cause damage.

For the time being, I am still waiting for the domain to propagate and slowly reconstructing the site starting this weekend.