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Something Odd With cPanel May 14, 2008

Posted by ismywebsite in downtime.
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I just want to let everyone know that I am aware of some difficulties you may face accessing the cPanel and have informed SmokyHosts of the trouble. As far as I know the main site is working for most of the world now, and if it doesn’t work for you, get OpenDNS – http://www.opendns.com/

I realize that there are also a lot of other troubles with certain accounts working. Once I can rebuild my script to test, I can figure out which ones are experiencing trouble, and rectify them. The IP address is different, and many of the old scripts I was using are not built with multiple nodes in mind, so until they are modified I’m stuck with the primitive and laggy WHM interface. (Does it really have to load a list of all 1000 accounts just so I can modify ONE?)

So, we have:

  • Accounts not working
  • Scripts to fix this in need of modification
  • Deletion requests piling up without any page to handle them
  • Hundreds uninformed the site is back online
  • No easy way to make account modifications
  • Major inactivity at all levels
  • cPanel on IsMyWebsite.com not working at all
  • No explanation of current troubles
  • New accounts piling up
  • Nothing to spend credits on except advertising
  • Little motivation to place proper advertising
  • But other than this, everything is FINE!

So, as far as a plan for fixing this.

  1. Broadcast a PM to explain all damages. Reconstruct the control panel and create all functionality necessary to handle future tasks. (4 days)
  2. Use created scripts to assess and repair the situation universally. Email notification to all Advisors to announce this, which they should pass on to their clients. (4 days)
  3. Upgrade the interface to include a delete account page. Recreate the script to provide a solution to just about all client-related problems, and improve relations through email. (4 days)
  4. Upload e-books and other sales items onto reliable password-protected storage facility. Each will have a different password, and that is how items can be downloaded by purchasers. (4 days)

Any suggestions or further questions about this plan?

Our Confusing Situation April 30, 2008

Posted by ismywebsite in downtime.
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9 comments

SmokyHosts has asked me to find out if anyone needs files restored from April 25th, as they will be restoring these selectively. (Just send me an email if this is you.)

I don’t know what’s going on with the server. I could see the website yesterday and I can’t today. According to Host-Tracker, for the other half of the world, it’s pointing to the IP 67.228.0.180, displaying the ‘Great Success! Apache is working on your cPanel® and WHM™ Server’ page.

Regarding new websites, we are quite eager to get them online on a separate, more reliable, server as soon as possible. (The one Mike was talking about in the last post.) However, both the data and the script to create them are currently down with the server. We can’t do anything until we have both of these.

Once I get a reply from SmokyHosts, I will know if this is possible or not. Your patience is appreciated.