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Where We Went October 22, 2010

Posted by ismywebsite in general.
6 comments

So apparently, this site has grown a lot. This is evident in the fact we’ve now used more than twice the bandwidth we were using 2 months ago. It appears this usage climbed rather suddenly recently, and resulted in our site’s disappearance sometime in the middle of the night. Our costs have also been largely increasing.

Now, as you may or may not know, I generally sleep at night. But luckily, we have an administrative team that operates around the clock, including Tamas Fenyszarusi from Serbia and Kristoffer Hansen from Denmark, who should have been able to detect and resolve this issue a lot sooner. Both have access to submit tickets and get issues resolved.

The status of Tamas Fenyszarusi is unknown at the moment. I suspect he may have been away during this time. He’s allowed to have a life. That’s why there are two administrators. Kristoffer Hansen is a very busy student, and retired from actively managing our team a few months ago, though he’s still committed to help out as time permits. He just happened to notice, but has full access to send tickets, and otherwise resolve the issue, decided he’d take initiative – by sending me an email about it.

I understand there is some confusion here, as I just gathered from Kris’ latest email. Do we need a permanent upgrade or a temporary upgrade? So I guess – that’s a bit tricky. If we got the wrong one, what could happen?

Is it really reasonable to expect our administrators (retired or not) to be able to respond to these events, find a decent solution on their own in the middle of the night (which is daytime for them), or must I really be expected to solve all the problems 24/7?

I want to make sure I’m not too harsh on Kris, and that I’m fair in my expectations. So what do you guys think?

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Support Headless October 12, 2010

Posted by ismywebsite in general.
1 comment so far

So in a strange turn of events, that struck me rather suddenly, Davesh Mathur was decidedly fired by Tamas. It appears there was a bit of a power struggle, some unpleasantries exchanged, and now the support department is without a head. I’ll refrain from the mentioning of any further details, except to affected parties.

Over the next week or so, our support volunteers and Tamas himself, and me when I can will be working harder than usual to fill the void. We are also on the lookout for who will be our next Head of Support. This individual has a huge job, ensuring that everyone gets quick, satisfactory support, around the clock.

Anyone interested can apply to me or Tamas directly, and we will determine the replacement and begin training within the coming week here.