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Malice No Question December 31, 2010

Posted by ismywebsite in general.
4 comments

Alright, so when I said no other nodes were affected, that was because I hadn’t seen Node 1 yet. On this server, the contact email address has also been changed.

I am very sorry to whoever I hurt so badly that they felt the need to do this. And again to everyone for my failure not to get version 4.0 of the site up in time. This would not be possible in that version of the site, based on the fact WHM passwords are encrypted with constantly changing keys and not given to staff except with administrative approval, on a case by case basis. I am hoping that I can find the worst possible hackers to please help me test version 4.0 and prevent anything that can possible occur. Hackers, we need you on our side please.

Node 1 may sadly be more of a battle than Node 7 to bring back, but I’m sure SmokyHosts will be able to see the value in doing this for us. And once again very glad you guys have your own backups as I’ve recommended many times.

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Node 7 Mystery December 31, 2010

Posted by ismywebsite in general.
2 comments

So it would appear that all accounts on Node 7 have disappeared. The exact cause is unknown at this time, however it appears unlikely that someone with access to the WHM would maliciously perform this action, to only Node 7. No other servers are affected. Passwords are changed often, on average once a week, and consist of letters in both cases, numbers, and 5 possible symbols. This is a total of 67 characters, with 164,890,958,756,244,164,895,763,202,881 possible combinations. It is difficult to comprehend this number. At one billionth of a second to test a password, with a network of 1 billion computers, it would still take 5,228 years to test all combinations. It is therefore virtually impossible for someone to crack the password through brute force.

This situation is expected to be resolved quickly as RevoGate keeps “Daily Backups”. Therefore it’s only a matter of restoring all the data from the most recent backup, after we investigate the cPanel logs. I will keep everyone posted with the latest developments. I take comfort in the fact you all also are keeping your own up-to-date backups, which means even if this fails we can easily get you all set back up again with your accounts. It’s never a matter of if data will be lost, but when. Thanks again for your patience and understanding during this difficult time.

cPanel Usernames Fixed December 4, 2010

Posted by lakridserne in general.
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Earlier today, I posted about how I made a big mistake.

Now, I’m very happy to say that it’s now fixed. I owe Jcubed a big thank you for fixing up the database. So Jcubed – thank you – you really saved my day there. And I really appreciate that you helped – even though I wasn’t able to be there at the time you fixed it for me.

cPanel Usernames Broken December 4, 2010

Posted by lakridserne in general.
4 comments

Today, I had to do some operations in the database on IsMyWebsites main site. I forgot the WHERE parameter at some point, and now, all the cPanel usernames are the same in the database.

The good thing is that your site is still up and working, and you can still log in to cPanel. The cPanel username are often the first 8 characters of the main domain name.

If you enter this along with your password on the cPanel log in page (which you can go to by logging in to IsMyWebsite->Hosting->cPanel).

We’re working to find a solution. I’ll update you as soon as possible.

WebLyte Datacenter Outages December 2, 2010

Posted by ismywebsite in general.
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News from WebLyte regarding the recent Node 4 downtime:

This morning we received this email from our datacenter:

Hello Team WebLyte,

  This is a system wide message to alert you of possible network outages.

  At 2:30PM EST the NOC detected a spike in some of the edge network gear's cpu utilization which has had a degrading affect on our network, we will be doing hardware upgrades tonight at 12:30 AM which should not have any affect on the connections inbound or outbound.

  keep in my the hardware changes will require BGP convergence and some users may experience momentary outages depending on the routes there particular traffic is entering the GoRACK network at the time of the upgrades.

 Thanks you for your understanding.

-NOC

To say the least, we suffered a period of downtime early this morning. Everything should now be 100% back online and you should also notice faster page load times, faster pings and better latency – as a result from the work at the NOC.

We strive for 100% uptime and will persevere until we achieve this and beyond.

My apologies this is a day late in being posted.