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Beware of Lemons July 6, 2008

Posted by ismywebsite in conflict, downtime, insane, tutorial, uptime.
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Apparently, there’s a limonite, which Dictionary.com so effectively explains as “an amorphous hydrated ferric oxide, varying in color from dark brown to yellow, used as an ore of iron.”

But no sign of lemonite, and much the same with Lemonite Hosting, a company which 2 days ago has suspended all our accounts with them. Fortunately, the majority of these accounts were empty, having been previously moved off of Node 8. However, it is estimated that as many as 50 webmasters could have been locked out of their data by this move. Good thing for Pvcsnathan’s tutorial on backing up your files.

We were never notified of the suspension or the reason behind it, and received no response to our message to their support center. At this time, accounts are being moved to Node 14. Node 14 is managed by the company ‘My Kind of Host’, which so far has lived up to their “commitment to … customer satisfaction [which] is unparalleled in the industry”. They have been very helpful in answering our support messages and we were set up with them in record time.

We are looking forward to a stable future with MKOH “in one of the best connected data centers in the world”.

How to Make Backups July 2, 2008

Posted by Hostify Networks in tutorial.
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Everyone knows how important it is to keep important documents in a safe place. Since your site is important, it makes sense to also place a copy of it in a secure place. I’ve heard far too many stories of people not keeping backups and ending up with a lost site, and I don’t want that to happen to anybody here.

IsMyWebsite will do its best to keep your data safe, but due to the unpredictability of the Internet and the technology that runs it, we can’t guarantee that an accident won’t happen. That’s why you need to keep backups. Not only does it give you peace of mind, but it also keeps your data safe.

I’ve made a tutorial that will walk you through backing up your home directory (all your site’s files) and databases. Please use it: http://ismywebsite.com/my/help/backup

If you need any further help with backing up, I’ll be glad to walk you through it. Just send me a message.

Quick Tutorial – Moving Your Files May 22, 2008

Posted by ismywebsite in tutorial.
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As some of you are now coming online, you will want to know how to get your files on the new server. Moving things is not difficult:

1) Just go to ftp://72.36.186.2/ with Internet Explorer and log in to grab the files. Open My Computer to a directory of your choice and drag the files you want from the FTP into that folder.

Alternatively, FireFox has the FireFTP extension available at http://fireftp.mozdev.org/. Click ‘Manage Accounts’ > Add New and use the host 72.36.186.2 with your username and password. Then connect to it. You can use the left frame to navigate to a directory of your choice on your computer and the left arrow to move files there.

2) If you have databases, go to http://72.36.186.2:2082/ and navigate into the PHPmyAdmin. Open the database and click the ‘Export’ link. Copy the contents into a text file – ‘data.txt’ for example.

3) Access your new FTP by accessing ftp://ismyhost.com* or using ismyhost.com* as your host. (See instructions from step 1.) Upload the files saved in step 1 into the right directory.

4) Access your new cPanel at http://ismyhost.com:2082/* and use the ‘MySQL Databases’ tool to set up your databases again. Then use the ‘Import’ feature in PHPMyAdmin to upload your old database from the file you saved in step 2.

* Your exact address will depend  on the node of your account. Your details can be found in the hosting section of your account at http://web.ismywebsite.com/. If you cannot access your new node (other than IsMyHost), please wait until we can check all the accounts and declare yours working.

If you have any troubles, you can get assistance by emailing me. Pvcsnathan also has access to help you or transfer the site for you.