jump to navigation

Great Deal For Node 7 August 10, 2009

Posted by ismywebsite in general.
Tags: , , , , , , , , , , , , , , , ,
1 comment so far

So, around August 5th, I get the following:

Due to several clients abusing our overselling option, we have decided to disable it. Your current plan (Layer 10), which has 5GB Space/50GB Bandwidth will be increased to 10GB Space/100GB Bandwidth.

Therefore, we request that you limit your clients allocated space/bandwidth so that it does not surpass the 10GB Space/100GB Bandwidth that you have been allocated. Once you have completed this task, please contact us. We will then disable the overselling option for your account. We hope that you will cooperate with us during this process.

As expected, we were one of the clients exceeding our allotment and ‘abusing’ their service, in fact using twice what we were allowed. Most of it, however, developed from the rapid growth of one website within our service.

Steven, on their support channel, was very helpful to resolve this issue, and we finally cracked a deal whereby we now have access to double the storage and bandwidth, and overselling, with an upgrade to get yet another doubling of the storage and bandwidth.

So our capacity has quadrupled for a small cost of $10.00, and we have kept our relations with this excellent Canadian hosting company HighLayer through an exclusive deal. Just another way to make the most of what we have.

Advertisements

Bringing Our Hosting Back To Earth May 23, 2009

Posted by ismywebsite in general.
Tags: , , , , , , , , , , , , , , , , , , , , , , , , ,
4 comments

Hey everyone,

Well, I hate to not have much notice for something this major, and this has been in the works for quite some time, but just now it has been finalized. We will be dropping Galaxy Hosts as our service provider for Node 4.

I understand that many of you will probably want to know the reasons, and there are many. Here’s just a quick tour of the service we experienced from this company from various angles:

Reliability
One thing could always be counted on. There would never be a consecutive string of 3 days without downtime. We did achieve a couple, and at least we haven’t dipped below 90% in average overall uptime. This was largely due to server crashes from a large server load, yet we offered many practical solutions that would help solve the problem. None were accepted.

Security
How’s a major security hole, enabling anyone to gain the equivalent of root access? Well, in due fairness, they did fix it, eventually, after we pointed it out to them and gave them some guidance as well. For a company that’s been at this 2 years, they overall did not appear very competent in the area of server security and handling, and also refused to accept any help or suggestions, which would have really been mutually beneficial.

Features
Unlimited bandwidth, quota, and features were mandatory, due to a cPanel glitch. Despite our being well within our limit of space used, they would not enable overselling to fix the glitch, despite our repeated requests to upgrade to an account with it enabled. It wouldn’t have been so bad if the Addon and Parked Domains did not default to zero, but alas they did so we had to move many users off for that very reason. Not impressed at all.

Support
For the first week or so we were using them, support was excellent. They welcomed us to their hosting, and warmly greeted us. Finally, they realized we actually wanted to use the full extent of what they offered, and problems started to creep up. Before long, there wasn’t even a working support panel to communicate with them, and you couldn’t always be sure they even got your message.

Many of you will have personally experienced many of these problems, and many of them build on one another. We find this service is simply not of sufficient quality, and you as our clients deserve better. Lucky for you, it’s really not all that difficult to find a higher quality service. I could look just about anywhere.

What this means for every user on this node currently, is the following:

1) You should already be taking regular backups of your account, especially on an unreliable node such as this one. If you don’t know how to make backups, there is a tutorial in the ‘Tutorials’ section of your account. Be taking backups daily throughout this period. We can restore your account, and have plenty of hosting space, but we may not be able to restore any lost data.

2) For all users who have valid ads placed, we will be (hopefully) relocating your accounts to another node. I will be assembling a team of volunteers to assist with this. If you are interested, and you’ve submitted a volunteer application, then just reply to this blog post.

3) If all goes well, we will start transfering the accounts to our newest Node 7, which should be set up shortly. The transfer will happen through May 25th and 26th, and will only happen to accounts with valid ads placed. Nameservers will need to be updated if you have a domain. The new nameservers are as follows:

ns1.ismyws.com
ns2.ismyws.com

4) All remaining accounts on this server will be permanently gone on May 27th, or within a short period of time thereafter. If your account does not have valid ads placed, we offer no guarantees of any kind. All clients should have ads placed, and if you have difficulties with this, just ask and we will be glad to assist.

Reserve Your Seat Today July 7, 2008

Posted by ismywebsite in features, innovation, insane, uptime.
Tags: , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , ,
8 comments

I’ve just talked to Skylar from Crissic Solutions, and I’ve got some good news and some bad news. First, the bad news:

“We cannot get your Core2Quad from Dell.”

Now, the good news:

“That means we upgrade you free to a Quadcore Xeon.”

Quadcore Xeons are exactly the same high-end servers originally promised to us by Antony. Of course, we only have one of them instead of 5, but this one is offered to us by a reputable company, with a solid delivery date of 2 weeks.

Here are all the features our server comes with:

Intel Xeon Quadcore 3323 (2.5Ghz)
4GB DDR2 RAM
500GB SATA II Hard Drive
2000GB Bandwidth on a 100MBPS full duplex line
4 IP addresses

If you look at the dedicated server offerings for Crissic Solutions, you’ll see the highest server as ‘Intel Enterprise’. This is a server not even typically offered by them. Just to give an impression of how powerful this server is, Skylar typically runs 20 VPSs (Virtual Private Servers) with just one of these servers. Skylar has mentioned that this server could run all, or nearly all, of our current accounts.

Because of our long-term relationship with their company, we are being offered an incredible discount for the server, however this is still a greater cost than our income. As most of you know, since I’m sure I’ve said this so many times, our earnings could be an estimated 9 times as high if everyone placed valid ads on their site. (We could afford 3 of these servers with that.) I think it’s only fair to provide our top-notch server to those clients who are doing their part to make sure we can continue hosting long into the future.

The conditions are not at all tough:

  1. Have finished building your website.
  2. Have placed proper valid ads on your website.
  3. Have submitted your website for review on our forums.

In addition, if you do the above, your account will be on the Improving stage with lots of extra features, 5 times the storage and bandwidth, Ruby on Rails*, and even more on top of what you already have.

Check your account’s ‘Hosting’ section for a new ‘Upgrade’ page. Websites on the Improving stage or higher will be moved ot the new server when it comes online.

What is happening to Node 8?
Node 8 will be moved to be hosted on the server, however it will still use the domain ismywebs.com. No new accounts will be allowed onto Node 8 in the future.

What do I do to upgrade?
You can just go to the ‘Hosting’ section of your account and click the ‘Upgrade’ button. Follow the instructions there.

How do I transfer to the new server?
Transfer will happen automatically once the new server is online. You earned it.

What happens to people not on the server?
Nothing at all. Your account will still have the same relative reliabiliy, and be subject to whatever company manages your node. With the server from Crissic, we will have more control over how it is set up and your accounts.

What will my domain of the new server be?
This server will use the domain ismywebsite.com. For those who use their node’s domain when advertising their site, it is good to get back into the practice of using yoursite.ismywebsite.com. This domain will almost always work to access the site.

What happens to new accounts registered now?
New accounts will still be created on one of the nodes. Once they meet the above requirements, they will move onto the big server. Empty accounts will be removed after 30 days, and accounts with content after 150. (I should think 5 months is more than enough time to complete the above.) Once you are on the new server, there will be no account removal unless requested by the client.

Does the new server have cPanel, Ruby on Rails, PHP, MySQL, Fantastico, RV Site Builder, CGI, Perl, Cron Jobs, or any other feature?
It should have all of those except for RV Site Builder, which will be available once we are making a profit exceeding $30/mo again.

Should I still back up my site files on the new server?
We have a back up system in place, but the answer is still yes. Always have a backup, even if you’re hosted with a reliable company like Crissic Solutions in a datacenter guaranteeing 99.999% uptime.

How many accounts will the server fit?
More than enough for everyone who wants to meet the above requirements.

*Ruby on Rails is not available on all nodes. If you require it, you can request to be transfered to another node.

Beware of Lemons July 6, 2008

Posted by ismywebsite in conflict, downtime, insane, tutorial, uptime.
Tags: , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , ,
add a comment

Apparently, there’s a limonite, which Dictionary.com so effectively explains as “an amorphous hydrated ferric oxide, varying in color from dark brown to yellow, used as an ore of iron.”

But no sign of lemonite, and much the same with Lemonite Hosting, a company which 2 days ago has suspended all our accounts with them. Fortunately, the majority of these accounts were empty, having been previously moved off of Node 8. However, it is estimated that as many as 50 webmasters could have been locked out of their data by this move. Good thing for Pvcsnathan’s tutorial on backing up your files.

We were never notified of the suspension or the reason behind it, and received no response to our message to their support center. At this time, accounts are being moved to Node 14. Node 14 is managed by the company ‘My Kind of Host’, which so far has lived up to their “commitment to … customer satisfaction [which] is unparalleled in the industry”. They have been very helpful in answering our support messages and we were set up with them in record time.

We are looking forward to a stable future with MKOH “in one of the best connected data centers in the world”.

What’s New At Crissic Solutions? July 3, 2008

Posted by ismywebsite in conflict, downtime, features, uptime.
Tags: , , , , , , , , , , , , , , , , , , , , , , ,
3 comments

Several hours yesterday were spent in heated discussions regarding our future with them. A short 2 weeks ago, there were discussions regarding the Crissic banner design competition, as well as a reduction of $2/mo off our hosting cost to show up as a donation on our donation wall. However, three days ago, the following email came in:

“I am sorry to say that we can no longer support the bulk accounts that you have placed on our server. The amount of accounts you have placed on the server is causing the shared server much stress, causing FTP, HTTPD, and other services to fail on a regular basis. Last night we had downtime in excess of 25 minutes due to these issues.”

110 accounts were terminated immediately. (These had been already moved to other nodes.) On top of this, it was requested that we move 150 further accounts off the server to bring the level to “keep it around 650-700 accounts TOPS”. We selected approximately 350 accounts that would be moved to Node 10, lowering the number of accounts to 505. This is the official statement released by Skylar from Crissic:

“We had to pull out due to the amount of strain the amount of accounts had been placing on the server. For IsMyWebsite to run correctly, they need a medium-sized cluster of dedicated servers. The reasoning behind the time constraint on asking clients to move their data in one week is because the issues that are being caused are too large. FTP and HTTPD are constantly failing, causing outages for hundreds more paying clients with Crissic Solutions. For the sake of our paying clients, holding [the] additional clients that are free clients with IsMyWebsite is not worth [what] Matt is currently paying us. We have [also] received a few isolated cases from the free clients that include warez forums, spam email, and a few other items. The never-ending risk of a free client potentially rooting into the server, or another hacking incident that happened a short few months ago with IsMyWebsite is too large to risk for our paying clients. We wish the best of luck to all at IsMyWebsite, and hope that your future endeavors are successful.”

Skylar MacMinn, Crissic Solutions, LLC

Despite additional attempts at a settlement, the final verdict was reached.

“You have until the morning of the 8th of July to move all data off. Regardless if you are transferred off or not, all remaining accounts will be deleted.”

Skylar has stated that all data currently on the VPS may remain, and we are looking into the potential purchase of a dedicated server with them. As Mike puts it, “I am pro-Crissic is because the servers are fast and reliable and we are getting a good deal”.

The new server wont be here for another 1-2 weeks. Skylar has promised your data will be safe for this time.

We Exist Again! June 24, 2008

Posted by ismywebsite in marketting, volunteer.
Tags: , , , , , , , , , , , , , , , ,
2 comments

Finally, I have received word that we are officially back on the listing of free web hosting sites at Free-WebHosts!

If you feel inclined, you can drop by and rate us 10/10 here:
http://www.free-webhosts.com/reviews/IsMyWebsite.php

I am also looking at other resources where we can establish ourselves. As always, there are tons of potential clients looking for free hosting at FreeWebSpace. Maybe someone can help us answer all the topics there.

Be sure to help spread the word in as many ways as possible at this time. We have 3 nodes which are almost completely empty so there is lots of room to fit your friends.

Node 7 Suspension June 18, 2008

Posted by ismywebsite in conflict, downtime, insane.
Tags: , , , , , , , , , , , , , , , ,
2 comments

It’s a mess involving 703 of our websites, all of who are hosted on the seventh node. The company behind the node, Iwhic, which originally promised us they would allow free hosting, has reconsidered. Our access to manage the accounts hosted there has effectively been removed, with the suspension of our account.

They have now given us 2 weeks to move all data over to another node. On a positive note, this means all of our node domains will now be more consistent. There is sufficient storage on nodes 10 and 11 to fit all of these accounts with still extra room.

$190 Donation (Not Kidding) June 7, 2008

Posted by ismywebsite in features, insane, volunteer.
Tags: , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , ,
9 comments

I didn’t actually believe this would go through. (In fact, I was recently promised another $100 donation that has yet to be paid.) But here it is, actually sitting in my PayPal balance. $190.

It started yesterday with a tiny comment on the blog:

Hmm… Tell me, what is the average cost of your nodes?

Depending on the price, I may be willing to donate enough for 1 year on 1 node, in exchange for waiving of ad requirements for my 1 site, provided that the money goes to a new node to help grow. Contact me on my email to discuss, please.

Bryan Bartlett, username Valareos, issued the following statement about why he donated:

The true value of any company, of any service, is not how they react when everything is running at 100% efficiency, but when a problem arises that shakes the very foundation of that company or service. What IsMyWebsite has went through these last few months could have been the end of the community entirely.

I joined IsMyWebsite just a few days before the great crash. In fact, I was in the queue to have my website accepted. My entire purpose was finding a free hosting service that supported SQL databases so I could develop my scripts in a test environment before going live on my paid hosting account. I was also going to use this service as a backup for all my files.

When the site suddenly stopped responding for days, I assumed that they just folded up, and vanished off the face of the earth. I continued to look for a different service, every so often checking back to see if perhaps the site would come back. Finally, the blog appeared, explaining everything. I waited, I watched, and I was amazed how quickly IsMyWebsite addressed the problem, fixed the problem, AND worked to ensure the problem didn’t repeat itself.

As I was waiting for IsMyWebsite to finish their nodes, and give me domain space, my original host deleted my entire website. Why? Clerical error caused them to show me a year behind on payments. There was nothing I could do. They offered to give me a year free service, but all my files were permanently gone, and there was no backups to go to.

So what did that show me? That IsMyWebsite, a relatively small, free hosting service that is supported by unobtrusive ads placed where the designer wants them handled a crisis with more professionalism, and more care for customer satisfaction than a large “professional” company.

It is for this reason, and many others, that I have donated $190 CDN, to pay for a full year hosting and domain for a new node, to help this community grow.

Thanks, and keep up the good work.

This is the first donation to ring through in months, and I really hopes it stirs up more. Donate like Valareos here.

Stuck With Unlimited On DeiseHost June 5, 2008

Posted by ismywebsite in conflict, features.
Tags: , , , , , , , , , , , , ,
5 comments

I’d like to apologize on behalf of DeiseHost’s strict ‘no overselling’ policy. As you will see here, hosting with Overselling Enabled was not only initially requested, but at the top of our list. Dan from DeiseHost has replied offering their services.

http://freewebspace.net/forums/showthread.php?t=2208334

Unfortunately I received a recent email. (Delayed I may add.)

I am sorry but we do not allow Overselling.

Regards,
Dan

Now we’re stuck with unlimited hosting (the default) for all our clients and there’s no way to change that since no matter what move we take, we’ve still exceeded our allotment by infinity. Here’s a follow-up:

May i firstly like to quote what dan actually said to you in this post.

“Hello,

DeiseHost.Com can offer you the following:

5 GB Disc Space
50 GB Data Transfer
cPanel/WHM 11
Fantastico De Luxe
Unlimited Features
Host Unlimited Accounts
24/7 Dedicated and Friendly Support

Monthly Price: $8.99”

no where in that did Dan offer you overselling. Therefore you chose to select this offer on the basis of what Dan offered you here.

Kind Regards,
Neil Hickman.

Speaking of which, no other company does mention that they offer overselling or even PHP URL access. Isn’t it odd how all the others just had these features or else checked my requirements before replying. But, I guess, you are right. No where did you actually say you offered overselling.

The Node 4 No Overselling curse lives on. It will be interesting to see how this plays out.

Kudos To Corex June 3, 2008

Posted by ismywebsite in development, features, uptime.
Tags: , , , , , , , , , , , , , , , , , , ,
2 comments

Hi everyone.

I must apologize for not having a lot of time to post lately, but as you know – making sure things work for my clients is almost a full time job. However, as of late the number of actual problems has been swamped by a new epidemic – confused clients not knowing how to access their sites.

I want to say this once (even though I know I’ll have to say it again elsewhere), the cPanel button in your ‘Hosting’ section works. Trying to access through ismywebsite.com doesn’t and will only frustrate you! You can also get FTP connection details with the ‘FTP Info’ button. On past request, I have upgraded the system to a more secure button with passes an encrypted phrase (which doesn’t even match your password) to verify you. So it’s more secure than anything else right now.

Regarding the Kudos mentioned in the title, the Wildcard DNS was broken for the last 12 hours, and as anyone who’s dealt with that type of thing, it’s a real pain to have to fix. But rest easy because after some hard work they fixed it successfully – so all your redirects are fully working now!